Practice Lead

Smile Doctors•Metairie, LA

About The Position

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond. Looking for a career that makes you smile? We’re seeking a Practice Lead to join our growing team. How you’ll make us better: Responsible for supporting a clinic team in partnership with the clinic’s Practice Director and doctor to achieve smooth operations, and high levels of patient and team member satisfaction in their practice locations. Creates and fosters positive relationships with the team, doctor, patients, and the community. Supports clinic growth and development Leads, supports, and coaches team members Assists Practice Director, Regional Manager or Regional Director of Administration with scheduling and daily/monthly reporting May be assigned to lead morning huddle to communicate operational updates and performance metrics Ensures protocols and processes are implemented At the direction of Practice Director, works with the doctor and the team regarding team members work assignments and clinic priorities Assists in reviewing controllable costs including but not limited to inventory, supplies, and maintenance Works with Field Marketing Representatives and/or Local Marketing Liaisons on community events and local store marketing efforts Assists with recruiting and training Handles patient escalations and will consult with Practice Director or Regional Manager as needed Assists Practice Director regarding compliance with OSHA, HIPPA and State Dental Board regulations

Requirements

High School Diploma or equivalent required
Minimum two (2) years of Clinician or Treatment Coordinator experience with Smile Doctors or affiliated practice required
Intermediate coaching skills
Ability to find creative solutions in solving problems
Ability to manage time, multi-task and prioritize work

Responsibilities

Supports clinic growth and development
Leads, supports, and coaches team members
Assists Practice Director, Regional Manager or Regional Director of Administration with scheduling and daily/monthly reporting
May be assigned to lead morning huddle to communicate operational updates and performance metrics
Ensures protocols and processes are implemented
At the direction of Practice Director, works with the doctor and the team regarding team members work assignments and clinic priorities
Assists in reviewing controllable costs including but not limited to inventory, supplies, and maintenance
Works with Field Marketing Representatives and/or Local Marketing Liaisons on community events and local store marketing efforts
Assists with recruiting and training
Handles patient escalations and will consult with Practice Director or Regional Manager as needed
Assists Practice Director regarding compliance with OSHA, HIPPA and State Dental Board regulations