Practice Lead Principal - Commercial Lending

FIS

32d

About The Position

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the Team Our Professional Services teams bring FIS’ extensive expertise in hosting and managing our solutions, offering long-term, dedicated functional support and development capabilities for our clients to more effectively leverage, enhance, customize, and integrate our solutions. What You Will Be Doing As Practice Lead Principal, you will play a pivotal role in ensuring the success of customer implementations within the Commercial Lending business, with a focus on the North America Practice — including credit assessment, commercial loan origination, and loan servicing. Own end‑to‑end delivery of Professional Services revenue for assigned portfolios, ensuring high‑quality execution and customer satisfaction. Drive financial performance by maintaining accurate forecasting and proactively addressing gaps between forecast and budget. Build strong partnerships across internal teams — including Product, Sales, Pre‑Sales, Engineering, and Customer Experience — to ensure alignment and seamless execution. Cultivate and maintain client relationships, consistently exceeding expectations through subject‑matter expertise, leadership of high‑visibility engagements, and effective deployment of qualified team members. Provide executive‑level program oversight for major initiatives, including escalation management, budget governance, risk mitigation, and participation in customer steering committees. Support pre‑sales activities by representing Professional Services in client conversations, delivering presentations, creating implementation estimates, building project plans, and drafting/negotiating Statements of Work (SOWs). Lead continuous improvement efforts across the Professional Services Practice, driving efficiency, consistency, and best‑practice adoption.

Requirements

Typically, 15 years or more of experience leading large-scale, transformational projects within a financial institution or professional services organization, serving in a Senior Manager or Project Director capacity.
Demonstrated ability to execute with excellence and motivate teams to consistently deliver high‑quality results.
Exceptional communication skills, with the ability to convey complex messages clearly and persuasively across all levels of the organization.
Proven experience engaging effectively with C‑suite executives and Boards; confident presenting to large audiences and senior-level clients.
Strong industry background in banking and financial services.
Hands-on experience with end-to-end software implementation, preferably with a software vendor.
Customer-centric approach with the ability to proactively identify, manage, and resolve customer issues and escalations.
Strong influencing and persuasion skills to guide stakeholders toward optimal solutions.
Willingness to travel 25–50% to support client engagements.

Responsibilities

Own end‑to‑end delivery of Professional Services revenue for assigned portfolios, ensuring high‑quality execution and customer satisfaction.
Drive financial performance by maintaining accurate forecasting and proactively addressing gaps between forecast and budget.
Build strong partnerships across internal teams — including Product, Sales, Pre‑Sales, Engineering, and Customer Experience — to ensure alignment and seamless execution.
Cultivate and maintain client relationships, consistently exceeding expectations through subject‑matter expertise, leadership of high‑visibility engagements, and effective deployment of qualified team members.
Provide executive‑level program oversight for major initiatives, including escalation management, budget governance, risk mitigation, and participation in customer steering committees.
Support pre‑sales activities by representing Professional Services in client conversations, delivering presentations, creating implementation estimates, building project plans, and drafting/negotiating Statements of Work (SOWs).
Lead continuous improvement efforts across the Professional Services Practice, driving efficiency, consistency, and best‑practice adoption.