Practice Administrator

Smile Partners Clinton Township•Troy, MI

About The Position

We are seeking an experienced and highly organized Dental Office Manager to oversee the daily operations of our dental practice. The ideal candidate will possess strong leadership skills, extensive knowledge of medical and dental office management, and proficiency with electronic medical record (EMR) systems such as Dentrix. This role involves managing staff, ensuring compliance with healthcare regulations like HIPAA, and maintaining efficient practice workflows to deliver exceptional patient care. The Dental Office Manager will serve as the key point of contact for administrative functions, financial management, and clinical support within the practice.

Requirements

High emotional intelligence, with the ability to assess team dynamics, understand individual motivations, and navigate sensitive situations with composure and discretion
Strong boundary-setting skills, prioritizing respect and professionalism while maintaining a positive and respectful work environment
Effective conflict resolution, capable of de-escalating situations and addressing issues objectively without taking sides
Consistent policy enforcement, applying procedures and expectations fairly and uniformly across the team
Decisive and confident under pressure, with clear role definition and accountability standards
Strong understanding of key performance indicators (KPIs), including collections, overhead, hygiene production, and doctor production, with the ability to identify drivers and implement improvement strategies
Systems-oriented mindset, focused on optimizing workflows and reducing operational inefficiencies rather than reacting to issues
Demonstrated ability to manage growth and minimize operational disruption while maintaining stability
Culture-driven leadership, actively fostering a professional, supportive, and accountable workplace
Proactive communication and coaching, including regular team meetings, one-on-one coaching, and constructive feedback
Low tolerance for negative behaviors, ensuring a positive and productive team environment
Strong partnership with clinical leadership, including effective communication with doctors and clinical teams
Problem-solving mindset, with the ability to quickly identify issues and implement practical solutions

Nice To Haves

Experience managing dental offices with $5M+ annual production
Multi-doctor practice experience
Prior exposure to coaching conversations, performance reviews, and terminations
Formal leadership or coaching training is preferred

Responsibilities

Supervise and coordinate daily office operations, including scheduling, patient flow, and staff management
Oversee fiscal management activities such as budgeting, billing, coding, and financial reporting
Ensure compliance with healthcare regulations including HIPAA, JCAHO standards, and OSHA requirements
Manage human resources functions including hiring, training, performance evaluations, and staff development
Maintain accurate medical records and manage documentation using EMR/EHR systems (Dentrix)
Oversee medical administrative support functions including appointment scheduling, patient check-in/out, and insurance processing
Collaborate with clinical staff to ensure smooth clinic operations and high-quality patient care
Monitor practice performance metrics and implement process improvements for efficiency
Handle patient complaints or concerns professionally to uphold the practices reputation
Ensure all office equipment is maintained and operational