Practice Administrator

Cone Health • Reidsville, NC

56d

About The Position

The Practice Administrator manages the overall health and functions of 1-4 practices or 8-25 overall providers in the same region and or specialty group (Primary Care or Specialty). The Practice Administrator I is responsible for ensuring site leadership is in place and that the Practice is executing at target or stretch performance for a majority of true north and financial metrics. Ensures maximum access availability and volumes by optimizing provider templates, resolving barriers to provider productivity, and enhancing patient-facing time in order to improve patient satisfaction and practice revenue. Maintains benchmark staffing levels, fosters team engagement, and empowers teams to address daily issues and barriers, collaborating with the Director to recruit providers and promptly resolving provider-related issues when they arise. Engages with the Director and providers on provider contracts, demonstrating a deep understanding of Resource-Based Relative Value Scale (RBRVS) and its impact on reimbursement and compensation, ultimately enhancing provider relations and practice profitability. Enforces adherence to internal policies, procedures, and regulatory requirements within the business units, ensuring compliance to maintain a high standard of patient care and operational excellence. Manages TNM outcomes for each business unit, establishing process metrics in collaboration with site leaders to measure daily TNM progress, and proactively revises processes and procedures to take corrective actions when metrics lag behind, ensuring continuous improvement in patient care and operational efficiency. Drives the achievement of financial targets within the business units, regularly analyzing financial data, implementing corrective actions for variances, overseeing proper financial procedures, including cash handling, charging, coding, and revenue cycle, and taking accountability for revenue cycle outcomes, including actions to improve revenue/accounts receivable. Performs other duties as assigned.

Requirements

• Associate Degree, preferably in business, finance or healthcare related field OR High School Diploma with 6 years healthcare operational experience, 4 of which are in leadership and certification.
• 3 years in medical practice total with 2 years in a practice supervisory role. Without a degree, must have 6 years healthcare operational experience, 4 of which are in healthcare management or a healthcare leadership role and certification.
• Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire. If No degree, must have CMPE or CMOM at time of hire.

Nice To Haves

• BS in Nursing or BS/BA in Healthcare Administration
• CMPE

Responsibilities

• Manages the overall health and functions of 1-4 practices or 8-25 overall providers
• Ensures maximum access availability and volumes by optimizing provider templates
• Maintains benchmark staffing levels, fosters team engagement, and empowers teams to address daily issues and barriers
• Engages with the Director and providers on provider contracts
• Enforces adherence to internal policies, procedures, and regulatory requirements
• Manages TNM outcomes for each business unit
• Drives the achievement of financial targets within the business units
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees