Practice Administrator

EyeSouth Partners•Birmingham, MI

About The Position

The Practice Administrator position provides administrative leadership and support to the practice. The position is responsible for the overall day-to-day operations of the practice, including optical, clinical, and surgical operations. They also handle budgeting and business decisions related to human resources and compliance, accounting and finance, marketing, and revenue cycle management in conjunction with the corporate headquarters of EyeSouth Partners. The Practice Administrator ensures quality services are provided according to established policies and procedures and regulatory governing bodies by working in collaboration with practice physicians. The Practice Administrator ensures best practices are achieved and strategic goals are met. The position serves as a consultant to management of human resource - related issues, acts as an employee champion and change agent, assesses and anticipates HR and Operation related needs. The Practice Administrator maintains an effective level of business literacy about the practice's financial position, operational needs, its culture, and its competition.

Requirements

Bachelor’s degree required, (MBA or MHA preferred)
4+ years of multi-site clinical management experience required
Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility
Proven ability to thrive in a highly matrixed environment
Strong financial aptitude with experience managing a P&L
Rational and analytical approach with a friendly disposition; ability to remain calm in difficult situations
Ability to work beyond the normal hours, as needed (including potential weekends)
Excellent presentation, interpersonal and communication skills; written and documentation skills
Excellent time management skills (organizing and prioritizing workload) in order to meet deadlines
Ability to quickly learn new software, new systems, adapt to change and communicate effectively
Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level, with a strong sense of urgency.
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.
Ability to adapt to frequent priority changes
Ability to build consensus among cross-functional teams
Strong problem solving and negotiation skills

Responsibilities

Manages day-to-day operations for the clinical office
Identifies and recommends procedural changes and solutions practice-wide
Acts as a liaison for the providers to relay any clinical, operational or other issues the providers may have via appropriate channel
Ensures key performance indicators are met across all departments
Meets with the Regional Operation leaders and Physician leadership on a regular basis to provide recommendations, reporting, and insights
Develops insights and recommendations based on supported data and analytics to drive optimal clinical, optical, and surgical performance
Assist with other local governance areas as defined by EyeSouth and Practice Managing Partners
Assists with special projects as defined by Regional Operation leaders
Manages all team members within the practice
Identifies recurring patient care and surgery scheduling issues and seeks to find solutions
Ensures the efficient and effective administration of the Front Office, including superb customer service, front-end revenue cycle responsibilities (insurance verification, demographic data entry, and collection of patient responsibility balances), and scheduling processes
Ensures proper and efficient clinic and surgical flow. Works with providers, ASC, and Clinic team to develop and implement standard operating procedures for departments
Oversees use of EHR and PM software solutions and regularly identifies and recommends areas for improvement, including relationship management with specific vendor representatives
Troubleshoots issues daily pertaining to patient care and scheduling
Conducts regularly scheduled team and provider meetings
Partners with Regional Human Resources to manage staff training and development for clinic
Ensures timesheet authorization, PTO approvals, and all required payroll reporting is completed in a timely fashion
Ensures the practice culture is reflective of the practice mission, vision, and core values
Ensures the policies outlined in the EyeSouth Employee Handbook are met
Ensures operational and facility compliance measures are met with the assistance of the Chief Compliance Specialist