Practice Administrator

Rising Tide Dental•South Holland, IL

3d•Onsite

About The Position

Well-established practice in south suburbs of Chicago is seeking an experienced Practice Administrator / Office Manager to lead the daily operations of our dental practice. This role is critical to ensuring operational efficiency, regulatory compliance, and an exceptional patient experience. The ideal candidate is a strong leader with a passion for patient care, financial performance, and team development-and must be highly proficient in Dental Office Management Systems, practice management software. We are located 30 minutes from the Chicago loop. We are a welcoming and strong team and are ready for you to come be a part of our family!

Requirements

Minimum 1–2 years of dental office management or supervisory experience
Proficiency in Dental Office Management Systems
Strong knowledge of dental terminology, insurance processes, and patient billing
Excellent leadership, communication, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
High level of professionalism, discretion, and patient service orientation

Nice To Haves

Experience generating and analyzing reports in our Dental Management System
Knowledge of HR functions including hiring, onboarding, and scheduling
Experience in a multi-provider or multi-location dental practice

Responsibilities

Oversee day-to-day operations of the dental office to ensure smooth workflows
Lead daily morning huddles to align the team and review priorities
Foster a positive, professional, and patient-centered culture
Supervise, train, and support front office and clinical staff
Conduct performance reviews and provide ongoing coaching and feedback
Ensure accurate scheduling, patient flow, and treatment coordination using Open Dental
Monitor and achieve office production and collection goals
Manage accounts receivable, outstanding balances, and insurance claims
Make daily deposits and ensure timely, accurate claim submissions
Work directly with patients to resolve balances and present financing options (Cherry, Sunbit, CareCredit)
Assist in budget preparation and adherence to financial goals
Maintain compliance with OSHA, HIPAA, and all regulatory standards
Manage office supplies, equipment, and vendor relationships within budget
Generate, analyze, and report on KPIs including production, collections, and A/R
Ensure patient communications, recalls, and follow-ups are completed accurately in Open Dental
Deliver outstanding customer service and promptly resolve patient concerns
Support case acceptance through treatment plan presentations and financial discussions