Practice Administrator

CODMAN SQUARE HEALTH CENTER INC•Boston, MA

21h•$70,000 - $112,000

About The Position

Under the general direction of the Director of Operations, the Practice Administrator is responsible for the daily management, evaluation, implementation, and strategic planning of business and operational functions across assigned primary care departments. This role works in close partnership with Medical Directors and Nurse Managers to ensure efficient, high quality, and team-based care. The Practice Administrator is heavily data focused and accountable for monitoring operational KPIs, department budgets, access metrics, provider productivity, patient experience outcomes, and initiatives designed to improve operational flow and performance. The Practice Administrator provides direct leadership to supervisors and administrative teams, ensuring alignment between clinical operations, financial sustainability, and organizational goals.

Requirements

Bachelor’s degree or equivalent health care experience.
Minimum of five to ten years of healthcare management experience; preferably practice management or healthcare operations.
A minimum of two years executing large-scale projects.
Stay abreast of all industry information includes, payer, insurances, laws and trends
Experience with, or a working knowledge of primary care, specialty care and community health centers is strongly preferred.
Experience working collaboratively with Physician and Nurse Leaders
Solid Electronic Medicaid Records, Billing, Collections, Managed Care, Patient Accounts experience.
Strong experience with data extraction, reporting and analysis a plus.
High degree of collaboration, independence, flexibility, initiative and commitment.
Ability to work effectively with and provide personnel management for diverse populations.
Ability to meet and exceed expectations
Demonstrated knowledge of Health Care Regulatory Compliance
Demonstrated understanding of Accountable Care Frameworks and Medical Home Models
Demonstrated knowledge of Health Care Operations and Project Management, and the ability to effectively execute tactical plans to support strategic initiatives
Demonstrated knowledge of Quality Improvement and Data Driven Methodologies
Demonstrated ability to lead complex projects.
Strong familiarity with the Commonwealth of Massachusetts healthcare environment.
Solve problems, negotiate, and produce creative solutions
Strong interpersonal skills to manage relationships at all levels.
Excellent organizational skills; strong verbal and written communication, and presentation skills.
Must be detail-oriented and maintain accurate records
Proven ability to hire and manage a highly productive team.
Experience in facilitating group success and understanding organizational dynamics.
Recognize sensitive material and maintain a high degree of confidentiality.
Demonstrated ability to listen to stakeholders, understand complex issues, recognize decision points, and design and deliver creative solutions.
Knowledge and experience creating and managing budgets and interpreting financial information.
Proficient using Microsoft Office (Word, Excel, Outlook, PowerPoint,) and experience with Microsoft Project.
EPIC Electronic medical record experience a plus

Nice To Haves

Advance degree such as MPH, MBA, MSM, MA or advanced certification in Lean, Medical Practice Management, Team-Based Care, Accountable Care, Population Health or Project Management, preferred

Responsibilities

Operational and Strategic Leadership Provide operational leadership for assigned primary care departments to ensure efficient clinic flow, patient access, and service delivery
Partner closely with Medical Directors and Nurse Managers to align operational strategy with clinical goals
Lead data driven operational planning focused on access, productivity, patient experience, and financial performance
Develop, implement, and monitor initiatives to improve workflow efficiency and operational outcomes
Financial and KPI Management Collaborate with clinical leadership to review department financial performance against budget
Monitor, analyze, and report on key performance indicators including access, utilization, productivity, no show rates, patient demand, and patient flow
Identify areas of concern, develop recommendations, implement corrective actions, and document outcomes
Assess revenue collections, denial trends, and billing performance and coordinate corrective actions with Financial Services
Access, Scheduling, and Capacity Management Oversee provider and staff scheduling models to ensure alignment with patient demand and business expectations
Assess clinic capacity, schedule utilization, and appointment access and make data driven recommendations
Implement strategies to improve access, reduce no shows, and optimize patient flow
Staff Leadership and Supervision Hire, coach, develop, and supervise supervisors and administrative staff within assigned areas
Support staff recruitment, onboarding, and training initiatives
Foster accountability, engagement, and high performance across teams
Provide guidance and technical support to supervisors to ensure consistent implementation of operational standards
Quality, Compliance, and Patient Experience Monitor and manage patient complaints and service recovery for assigned departments
Conduct daily administrative rounding to assess patient experience and operational performance
Ensure compliance with Joint Commission, OSHA, and other regulatory requirements
Serve as lead for workplace safety and emergency preparedness initiatives
Operations, Systems, and Infrastructure Oversee purchasing, asset management, payroll review, and accounts payable approvals
Support and participate in Information Technology projects and system optimization
Oversee space planning and resource utilization
Serve as liaison for provider credentialing and re credentialing processes
Develop systems to support inventory management and operational tracking
Continuous Improvement and Innovation Identify efficiency savings, revenue improvement, and operational enhancement opportunities
Lead or participate in continuous quality improvement initiatives
Support implementation of new workflows, systems, and business practices
Provide analytical and technical support to motivate workforce adoption of operational improvements
Other Perform other duties as assigned to support organizational goals