Practice Administrator

IVI America•Clive, IA

About The Position

We are bringing dreams to life through cutting-edge innovation and individualized care, for a healthier future. Are you a natural leader with hands-on experience running a healthcare business? Do you thrive in leading high performing teams that deliver a differentiated patient experience? We’re looking for someone like you to lead one of our practices providing world-class fertility care to a patient community. The Practice Operator serves as the senior leader, accountable for the day-to-day operations of multiple clinics across three strategic pillars: culture, operations and financial performance. The Practice Operator coaches and develops the next generation of leaders, preparing teammates for future growth in partnership with their clinical dyad partner. This position is responsible for driving operational execution across hub and satellite clinic locations (where applicable) in a localized state geography, enabling discipline and consistency in the way care is delivered to our patients. They will achieve those results through actions including: actively coaching and developing their team, instilling clinic operation excellence and have strong analytical skills. This role will need to successfully engage with senior leaders of the company to accurately reflect performance while working in a matrixed environment of support resources.

Requirements

Bachelor’s degree required: Master’s in Business, Healthcare Administration, Nursing or a related discipline with a minimum of 5 years' related internal and/or external work experience in same or similar service industry required
A minimum of 5 years' progressive supervisory/managerial experience required
A minimum of 3 years' Income Statement management experience required
Proficiency in electronic practice and health record management systems
Extensive experience in financial management
Exceptional organizational and time-management skills
In-depth knowledge of applicable healthcare regulations
Excellent leadership, interpersonal, and communication skills
Highly developed business acumen and acuity
Dynamic individual with outgoing, energetic, and collaborative personality
Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals
Analytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and data
Exceptional written, verbal, and interpersonal communication skills; comfortable with public speaking
Emotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levels
Strategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancements
Openness to learning with a curiosity about the IVIRMA Way and willingness to adapt to our innovative approach to improving health outcomes
Capability to effectively communicate with employees, patients, and other individuals in a professional and courteous manner
Keen ability to manage multiple projects and processes and work effectively with other team members
Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally and regionally
Spoken and written fluency in English
This position requires use and exercise of independent judgment

Nice To Haves

MBA, MHA, MPA or a Master's degree in a related discipline preferred

Responsibilities

Employs a ‘servant leadership’ mindset in collaboration with a clinical dyad partner; develops and coaches all team members
Take full ownership in delivering a differentiated patient experience – to increase access to care and decrease time to treatment for patients who trust us as their place of care
Understand and act on key financial drivers such as EBITDA, visit completion and service mix
Collaborate with clinical dyad partner and finance to identify and implement strategies to increase care completion to the designated community
Deliver proactive scheduling, teammate optimization to support all patients in meeting their care needs
Hire, develop, retain high-performing teams by leading effective onboarding and coaching programs for new teammates
Conduct regular rounding, performance check-ins to foster a connected and motivated team to improve performance
Provide the overall leadership to the clinic to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Practice goals and objectives, (4) know how well the Practice is performing, and (5) are motivated to achieve and continuously improve results. Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions.
Leads people, coordinates and inspires the team and achieves results under challenging circumstances
Understands competitive healthcare environment and utilizes insight to proactively surface opportunities to ensure IVIRMA exceeds service levels of others
Is accountable to personally set the example for demonstrating IVIRMA Values and fosters a culture where IVIRMA Values are displayed and adhered to staff members
Ensures tasks performed of all positions at the practice locations are aligned with companywide standards
Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records
Provides extraordinary customer service to all internal and external customers (including patients and other team members)
Monitors office communication and performance to ensure that the full team operate in an efficient, accurate and customer-focused manner.
Comfort patients by anticipating patients’ anxieties and answering patients’ questions and addresses and resolves all customer-service or team member issues.
Applies a bias towards root cause in operational problem solving, seeking to improve people, process and systems before increasing costs and complexity
Reviews reports to ensure target metrics are achieved and processes are being followed
Ensures co-pays are compliantly collected and cash is reconciled and deposited
Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
Conducts trainings and refreshers regarding Accrediting Boards Requirements and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files
Monitors housekeeping activities
Monitors and/or alters team member work schedules, including approval of overtime or vacations