Power Only Senior Program Manager

C.H. Robinson•Eden Prairie, MN

21d

About The Position

C.H. Robinson is seeking a Power Only Senior Program Manager to join our Truckload team. This is an exciting opportunity to impact the strategic development and growth of our Power Only program. You will focus on new development/production of programs, as well as managing and executing complex, strategic, business specific programs. You will partner closely with relevant stakeholders and departments to ensure all program commitments are met and are on schedule. If you have experience executing enterprise and global program initiatives, knowledge of best practices and trends, strong program/project management, and consulting skills, this role may be a good fit for you. You will play a critical role in driving long-term, scalable solutions through process improvement, and change management.

Requirements

High School Diploma or GED
Minimum 6 years of experience managing and executing business-related programs or projects
Minimum 1 year of experience in effective change management techniques and implementation
Ability to work flexible hours (some weekend/late hours may be required)
Ability to travel up to 15% (domestically)

Nice To Haves

Bachelor’s degree from an accredited college or university
Program Management certification
Advanced proficiency in Microsoft Office Suite of programs
Prior work experience in a decentralized, multi-site, global organization
Program management and coordination experience, preferred experience in agile methodologies; with the proven ability to manage multiple programs/projects simultaneously
Experience working and thriving in a continuous improvement environment
Experience and comfort in dealing with ambiguity, proven ability to work with minimal guidance, and take initiative even under unfamiliar or ambiguous circumstances
Ability to develop and manage relationships and balance the needs of multiple stakeholders across all levels of the organization to ensure mutually beneficial outcomes
Strong executive presence and high level of professionalism
Trusted strategic advisor, influencer and partner who develops collaborative strategic relationships, at all levels, throughout the organization
Experience navigating relationships and workflows across multiple divisions and/or teams
Exceptional consulting, influencing, coaching, facilitation, and presentation skills
Ability to maintain confidentiality and to handle sensitive matters with judgment, tact, and diplomacy
Experience in executive level communication for program-related communication
Advanced knowledge of change management principles and performance evaluation processes
Ability to analyze data to infer insights and make data driven decisions
Proven ability to navigate complexity and ambiguity to drive initiatives to fruition
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment

Responsibilities

Manage and oversee one or more complex programs, with a regional, global and/or enterprise reach
Oversee end-to-end program activities: initiation, planning, issue/risk tracking, scope management, reporting, documentation, cost estimation, and relationship management to meet deliverables
Establish and coordinate program communication, providing regular updates to team members, stakeholders, and vendors as the primary point of contact for inquiries
Establish change plan(s) and act as a change agent while implementing programs
Create and drive effective change management strategies with all stakeholders (internal and external) to mitigate risk and ensure project success
Create a positive experience for all stakeholders involved in the program lifecycle through proactive planning and communication
Serve as the single point of contact and be accountable for all program related activities and requests
Establish and maintain working relationships with program team and stakeholders
Proactively partner with applicable stakeholders to execute a program implementation strategy with the intent of operationalizing programs
Oversee effective allocation of resources, including personnel, equipment, and materials and deliver programs on time within established business goals/objectives
Manage, track and report program financials (budgeted vs actual) for allocated resource hours and billings
Successfully transfer knowledge to other relevant internal teams as well as provide support as needed
Ensure programs are integrated across all applicable department strategies and proactively plan for future integration as new strategies are developed
Monitor and analyze metrics and feedback from program participants and stakeholders to recommend solutions for continuous improvement of the program experience
Develop solutions for improving our tools and processes across our suite of solutions to continuously improve the right experience
Create and implement processes across our suite of solutions, which includes documenting the process, defining roles and responsibilities, and following up on the execution of the process
Identify and manage risks and issues that may arise during the course of one or more programs. This includes developing contingency plans and working with stakeholders to mitigate risks.
Ensure program compliance with applicable laws, regulations, and policies.
Develop and implement policies and procedures, and monitor the program to maintain compliance
Provide subject matter guidance to program team
Lead cross-functional teams or programs with moderate resource requirements, risk, and/or complexity to ensure all program commitments are satisfied

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities