Power Grid Operations Resource Specialist

Duke Energy•Winter Garden, FL

10d•Onsite

About The Position

At an Area level, the Resource Specialist, supports a diverse Operations team to achieve company objectives and is responsible for the execution of construction, maintenance and restoration activities associated with Customer Delivery and Grid Investment. This position has overall responsibility for the success of meeting project costs, (multi million dollar annual capital & maintenance spend) quality and timeliness through work planning, effective job execution, monitoring crew productivity, prerequisite management, reviewing work plans and job design, material and equipment management, coordination of site and equipment delivery with other departments (both internal and external), crew safety and quality construction audits. Manages these aspects through effective collaboration of all stakeholders working at the designated location(s), as well as others that influence efficient operational excellence. This includes facilitating collaboration sessions with these various groups to review overall performance and trends regarding KPIs. Possesses leadership skills that are effective with Craft and non-Craft employees to support construction, maintenance and restoration activities and drives operational effectiveness of their assigned location(s). Responsible for supporting the execution of the work to meet customer needs and works to resolve and mitigate customer satisfaction items for their respective work site(s). Support management of customer commitment dates and requests to increase customer satisfaction. Ensure the adherence to safe work practices, human performance, standards, work methods and procedures.

Requirements

Bachelors degree AND four (4) years minimum required related experience
In lieu of degree and experience listed above, High School/GED AND six (6) years minimum required related experience
Valid driver's license

Nice To Haves

Line background and experience
Demonstrated good computer skills – knowledge of Customer Delivery computer systems, Outlook and Microsoft Office products
Demonstrated effective communication and interpersonal skills (oral and written)
Demonstrated ability to be self-directed
Possesses satisfactory work availability, during and after work hours
Demonstrated effective influencing skills
Possesses experience in multiple roles in Distribution
Possesses strong Customer Delivery Operations experience (6 years)
Demonstrated working knowledge of Customer Delivery Safe Work Practices
Possesses in-depth knowledge of Customer Delivery design and quality standards
Possesses an exceptional personal safety record
Demonstrated effective leadership skills
Demonstrated excellent knowledge of Customer Delivery design and quality standards
Demonstrated ability to achieve team results through others
CDL/DOT certification

Responsibilities

Manages and pre-checks assigned requests to maximize crew productivity while meeting customer needs, stakeholder needs and budget goals: Performs site readiness checks before job is assigned to company crews to ensure the site is ready for the crew to work when they arrive. Determine work zone setup. For example, setting up traffic control and Vac truck usage. Constructability Review– verify work order can be worked as written prior to planning and scheduling Performs job documentation review and adjusts requirements as needed. Follows up with appropriate organization to support process improvement (locates, electrical permits, ROW agreements, etc.). Reviews scheduled resources and adjusts crew compliments and assigned task duration as necessary. Works within the work management system to manage and adjust dependencies/requirements (e.g., locates, electrical permits, ROW agreements, customer waivers) to ensure the crew has no impediments to starting the job when they arrive on site. Monitors team results to identify opportunities for improvement
Schedule optimization and execution (Adjusts, assigns and executes work requests/work orders): Receives work requests for a two-week window and schedules this to the crew that will execute the project through the Distribution work management system With Resource Management, assess ability of local crews to accomplish the 4-week work plan and assist with resource adjustments as needed. Coordinate and act as primary contact for commission activities in the field. This may be completed by various positions based on jurisdiction. For example, DEP, I&C Techs perform this task. Participates in Planning & Scheduling meetings to capture and prioritize work orders. Coordinate scheduling return of inventory and equipment from job sites with Supply Chain Material Planners. Works with Supply Chain Material Planners in understanding back ordered material from Distribution storerooms. Provide assistance for material (inventory and non-stock / direct issue) needing to be added to the Maximo work order number. Collaborate with contractors for site readiness checks and material availability per contract. Monitor progress of project and provide weekly updates to Resource Planners, Project Managers and other stakeholders as needed. Review / Update Maximo, SharePoint or other software systems as needed. Point of contact for craft employees to coordinate field changes, extra work authorizations, material request, etc. with Project Manager. Knowledgeable of labor contracts and able to analyze and adjust crew complements and functions to accomplish most efficient & effective resources. Adjusts schedule daily in reaction to emergent work (storms, escalated customer issues, customer claims, outages) and daily crew unavailability. Validates material requirements for the projects are accurate, make necessary adjustments in material allocation system and confirm that materials delivered match the requirements. Coordinate activities with other departments to meet customer required dates (e.g. complex metering, UG installation, expedite process, etc.). Reviews jobs to identify switching required and submit switching request as needed. Meet with crews daily to issue assignments and communicate prioritization of work requests. Arranges any special equipment and material needs. Adjusts crew compliments, equipment and performers, to conform to what is best needed to complete the work request in the most safe and efficient manner Adjust estimated man-hours as appropriate to complete work requests Ensures crews have appropriate job specific information for each work request or order. Secures the pertinent job information (work requests, work orders, drawings, material list). Monitor status of on-going projects to estimate hours remaining as an input into resource management.
Actively Participates as a Member of Site Leadership Serves as backup when supervisor is unavailable due to vacation, special assignment, etc. Serves in leadership position in afterhours event response callout structure Performs documented observations. Actively participates in pinpointing observations when supervisor is absent. Actively participates on Event Free team to develop and implement site / zone safety improvement plans. Participate in leadership capacity for off system storm restoration. Train, mentor and develop employees through line skills progression and assign task assignments to ensure on-going development and growth of employee member skills. Communicate critical information by conducting crew meetings. Manages effective collaboration of all stakeholders working at the designated location, as well as others that influence efficient operational excellence. This includes facilitating collaboration sessions with these various groups to review overall performance and trends regarding KPIs. Conducts interviewing and field assessments for hiring of craft employees Conducts interviewing and hiring inputs for exempt employees Participate in field evaluations for craft employees during progression training Conduct walks (Safety Hazards, Dock, Materials, Trucks, Yard) to help ensure facility maintenance is up to date and adherence to Operations Center safety standards. Understands dynamics impacting the Operations Center on a daily & weekly basis. Ensures consistent application and execution of processes within the operation center. Makes field crew visits to ensure crew productivity and ensure compliance with design and work practice standards. Provides direct employee feedback and delivers input to Operations supervisor on crew safety, crew productivity and training needs. Documents common issues with failure to comply with design standards to identify training opportunities. Supports Human Performance and Corrective Action Programs by investigating, reviewing and communicating events, leading and participating in RCAs and implementation of corrective actions. Inspects, monitors and assesses line construction work quality through periodic post job inspection to ensure work was completed in accordance with approved specifications. Ensures work orders are closed out with all adequate documentation including GIS updates, and as-built unit of property information. QA/QC checks – verify job progress, completions, construction quality, compliance with standards, property restoration, and customer communication. Monitor / reconcile material accuracy Build relationships with and provides feedback to designers, schedulers, CD supervisors, material planners, administrative/work management support, and fleet services. Documents feedback as appropriate or needed. Collaborates, builds relationships, effectively communicates (both orally and in writing) and provides feedback to: Designers on work request design issues. Project Management Promotes coordination with other entities to meet internal requirements and external requests. Negotiates customer request dates. Investigate and resolve escalated customer issues. Investigate and resolve customer claims and issues with external customers.

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