Power Equipment Service Manager (Full Time, Daytime Shifts)

Adams Fairacre Farms, Inc.•Town of Poughkeepsie, NY

1d•$55,000 - $65,000

About The Position

Adams leaders are expected to coach teams of both new and experienced employees to deliver friendly, knowledgeable service to our valued customers, ensuring that every interaction reflects Adams’ commitment to quality and excellence. For the Power Equipment Service Manager, this means leading and overseeing all aspects of the service department operations while managing service technicians, streamlining repair and maintenance processes, and implementing strategies to achieve department goals.

Requirements

Two or more years of management experience in power equipment, small engine repair, or related service industries.
Proficiency in service scheduling, budgeting, and critical thinking for problem-solving.
Strong leadership, communication, and customer service skills, fostering clear and effective interactions and ensuring exceptional service for customers.
Ability to demonstrate, encourage, and set the example of Adams’ culture and values.
Ability to maintain awareness of and actively promote support office initiatives to ensure seamless implementation and alignment with company objectives.
Proactively identify opportunities for improvement, take ownership of tasks, and implement solutions without requiring direction, showcasing a commitment to achieving goals and driving success.
Skilled in using Windows-based software and communication platforms to efficiently manage tasks, share information, and support team collaboration.
Exhibit enthusiasm, positivity, and knowledge about Adams’ products and quality.

Responsibilities

Lead and oversee all service operations for power equipment, including repairs, maintenance, and customer service.
Manage service requests and scheduling for both residential and commercial customers.
Ensure workplace safety and compliance with OSHA standards to prevent accidents and injuries.
Create and review technician schedules with attention to efficiency, labor costs, and customer needs.
Address customer concerns promptly to ensure satisfaction and maintain Adams’ reputation for quality service.
Oversee inventory of parts and supplies, managing purchasing to meet service demand while minimizing waste.
Troubleshoot and resolve operational challenges such as staffing shortages, equipment issues, and parts delays to keep work on schedule.
Align employee schedules with availability and service needs while overseeing payroll accuracy and labor budgeting.
Provide hands-on training, guidance, and development opportunities to build a knowledgeable, skilled, and effective service team.
Sit in on interviews, performance discussions, and development planning sessions with the Power Equipment General Manager to provide support and ensure alignment with departmental goals.
Perform regular check-ins with technicians to ensure clarity on service priorities, address concerns, and maintain open communication.
Dedicate time to administrative tasks, such as reporting, invoicing, and recordkeeping, to keep operations running smoothly.
Maintain organized, accurate records of service work, parts usage, and team activities to ensure compliance and operational efficiency.