Post-Sales Strategy & Operations Lead

Hebbia • New York, NY

3d • $160,000 - $220,000 • Onsite

About The Position

This role is focused on supporting the post-sales team (Client Partnerships, AI Strategy).
You would play a critical role at Hebbia and be responsible for driving operational excellence of the post-sales organization, working closely with customer facing teams to own initiatives that accelerate customer value from ideation to execution.
We’re looking for ambitious and highly skilled individuals with hands-on experience in operations and analytics, who can not only develop strategic frameworks but can translate ideas into flawlessly executed programs. A strong candidate requires a blend of strategic first-principles thinking, operational experience, and analytical expertise, with a hunger to build with tools to automate how the team works.
If you enjoy solving challenging problems and building strong relationships and teams while doing so, we’d love to hear from you!
This team works in person 5 days a week at our SoHo office in NYC.

Requirements

• 5+ years of progressive experience in revenue/customer success/technical solutions strategy and operations or equivalent role at a high growth SaaS company; bonus if you have experience in management consulting or banking as well
• Excellent first principles thinking skills
• Strong analytical skills; ability to thoughtfully structure analyses, answer key business questions, and drive decision making
• This is a first-in-seat role, you’ll be working through high amounts of ambiguity and expected to work with senior leaders to prioritize initiatives
• Experience in fast-paced environments and be comfortable working both as part of a team and independently
• Demonstrated ability to prioritize workload and manage multiple concurrent projects
• Strong verbal and written communication skills; ability to work effectively with cross-functional teams
• Experience building Salesforce reports and dashboards, knowledge of how SFDC applications integrate with each other, and ability to enable team on SFDC best practices and related tools
• Familiarity with related GTM systems (Salesforce, Hubspot, Gong, Outreach, Apollo, Clay, etc.)

Responsibilities

• Act as a thought partner to post-sales teams and adjacent GTM leaders to uncover insights into the performance of the business, develop recommendations, and implement programs to enhance our post sales functions
• Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations
• Design, build and manage a model that guides resource allocation globally by vertical
• Partner with GTM Leadership to define vertical-specific coverage models and high impact activities across the customer lifecycle, linked to revenue outcomes. Monitor and report on vertical performance
• Drive risk & upsell forecasting and provide actionable recommendations and process improvements to manage at-risk accounts
• Ensure data cleanliness and accuracy within the GTM tech stack
• Support the post-sales teams’ operating cadence and business processes
• Serve as the connective tissue between post sales and the rest of the GTM organization
• Collaborate with Revenue Operations team on top-line metrics analyses, commission inquiries and disputes, and other ad hoc reporting requests

Benefits

• PTO: Unlimited
• Insurance: Medical + Dental + Vision + 401K + Wellness Benefits
• Eats: Catered lunch daily + doordash dinner credit
• Parental leave policy: 3 months non-birthing parent, 4 months for birthing parent
• Fertility benefits: $15k lifetime benefit
• New hire equity grant: competitive equity package with unmatched upside potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed