Post Closing 3rd Party Team Lead - Hybrid

Benchmark Mortgage•Plano, TX

9d•Hybrid

About The Position

Benchmark strives to maintain Excellence, which includes efficiency and effectiveness, as a pillar of our Core Values. The Post-Closing 3rd Party Team Lead supports the oversight of the day-to-day workflow of the Company’s 3rd party post-closing vendors to ensure smooth operations for file ingestion and indexing, collateral shipping, trailing documents, and loan delivery. This role also serves as a Post Closing Shipper supporting physical packages at the home office. Ideal candidates for this position will thrive managing multiple tasks simultaneously, have proven communication skills, and work well with strict deadlines.

Requirements

Highly detail-oriented
Proven communication skills
Excellent organizational skills
Proven ability to prioritize and multi-task
Works well with little direction
Strong problem-solving skills
Ability to manage multiple tasks simultaneously
Minimum of three (3) years of mortgage experience required.
Experience with Encompass preferred.
High school diploma or equivalent required. Some college preferred.

Responsibilities

Oversee the work assignments of off-shore teams to ensure delivery deadlines are met.
Serve as the point of contact for escalated and complex loan issues.
Organize loans and review documents for discrepancies.
Identify process improvements within home office and off-shore workflows and make recommendations to leadership.
Serve as the backup for tracking and ship collateral documents to warehouse banks and investors.
Deliver loan documents to investors within timelines established by secondary marketing to prevent market adjustments.
Other duties as assigned.