Post Closing 3rd Party Team Lead - Hybrid

Benchmark Mortgage • Plano, TX

12d • Hybrid

About The Position

Post Closing 3 rd Party Team Lead Position Overview : Benchmark strives to maintain Excellence , which includes efficiency and effectiveness, as a pillar of our Core Values. The Post-Closing 3 rd Party Team Lead supports the oversight of the day-to-day workflow of the Company’s 3 rd party post-closing vendors to ensure smooth operations for file ingestion and indexing, collateral shipping, trailing documents, and loan delivery. This role also serves as a Post Closing Shipper supporting physical packages at the home office. Ideal candidates for this position will thrive managing multiple tasks simultaneously, have proven communication skills, and work well with strict deadlines. Essential Functions of the Role : Oversee the work assignments of off-shore teams to ensure delivery deadlines are met. Serve as the point of contact for escalated and complex loan issues. Organize loans and review documents for discrepancies. Identify process improvements within home office and off-shore workflows and make recommendations to leadership. Serve as the backup for tracking and ship collateral documents to warehouse banks and investors. Deliver loan documents to investors within timelines established by secondary marketing to prevent market adjustments. Other duties as assigned. Classification: Full Time, Non-Exempt

Requirements

• Highly detail-oriented
• Proven communication skills
• Excellent organizational skills
• Proven ability to prioritize and multi-task
• Works well with little direction
• Strong problem-solving skills
• Ability to manage multiple tasks simultaneously
• Minimum of three (3) years of mortgage experience required.
• High school diploma or equivalent required.

Nice To Haves

• Experience with Encompass preferred.
• Some college preferred.

Responsibilities

• Oversee the work assignments of off-shore teams to ensure delivery deadlines are met.
• Serve as the point of contact for escalated and complex loan issues.
• Organize loans and review documents for discrepancies.
• Identify process improvements within home office and off-shore workflows and make recommendations to leadership.
• Serve as the backup for tracking and ship collateral documents to warehouse banks and investors.
• Deliver loan documents to investors within timelines established by secondary marketing to prevent market adjustments.
• Other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability
• 401(k) and Roth 401(k) plans and Company match
• Company-provided life insurance
• 8 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED