Portfolio Systems & Process Manager - Mission Plaza

Foundation Communities Inc • Austin, TX

7d • $75,000

About The Position

The Portfolio Systems & Process Manager is a specialized leadership role within the Family Property Management platform, responsible for owning, optimizing, and maintaining portfolio-wide systems, workflows, and operational standards that support consistent, efficient, and compliant property operations.

This role is based at Mission Plaza and works in close partnership with the Director of Property Management, Regional Managers, Compliance, Asset Management, Maintenance, Accounting, Services, the Supportive Housing Team, and other shared services departments. The position focuses on identifying operational gaps, recommending improvements, and leading the implementation of approved systems and processes across the portfolio.

This role does not include direct supervision of onsite staff or Regional Managers. Instead, it provides leadership through technical expertise, structured implementation, and operational guidance assuring that systems and processes supporting Family Property Management are clear, scalable, and effective.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Minimum of five (5) years of experience in property management operations, systems implementation, or process improvement
• Strong analytical, organizational, and communication skills
• Ability to translate complex systems into practical, field-ready solutions

Nice To Haves

• Affordable housing experience strongly preferred (LIHTC, HUD, or similar programs)
• Demonstrated success leading cross-functional initiatives without direct authority

Responsibilities

• Serve as the portfolio owner for property management systems and operational tools used by Family Property Management
• Identify, evaluate, and recommend system enhancements or new tools to improve efficiency, data integrity, and consistency
• Lead implementation of approved systems, upgrades, and enhancements, including configuration, testing, rollout, and stabilization
• Act as the internal subject matter expert for key systems, providing guidance, troubleshooting, and problem-solving support
• Assess portfolio-wide workflows to identify inefficiencies, risks, and inconsistencies
• Design, implement, and maintain standardized processes that support compliance, operational effectiveness, and staff capacity
• Develop and maintain procedures, job aids, and documentation to support consistent execution
• Lead change-management efforts related to systems and process improvements
• Develop training materials and implementation plans to support adoption and sustainability
• Partner with Regional Managers to implement changes, reinforce expectations, and proactively identify recurring operational challenges and root causes.
• Monitor adoption, effectiveness, and compliance, recommending refinements as needed
• Improve data accuracy, integrity, and consistency across systems
• Partner with leadership to develop dashboards, reports, and performance metrics
• Support portfolio KPIs through improved automation, reporting, and data visibility
• Identify gaps in reporting, workflows, or system functionality and recommend solutions
• Collaborate with Compliance to ensure systems and processes support timely and accurate file approvals
• Coordinate with Asset Management, Maintenance, Finance, IT, and other departments to align workflows and priorities
• Coordinate with vendors and internal stakeholders to ensure successful system execution
• Provide leadership with clear recommendations, implementation plans, and progress updates
• Ensure all systems and processes align with regulatory requirements and organizational priorities

Benefits

• Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager