Portfolio Services Support Manager

Avenue5•Houston, TX

42d

About The Position

The portfolio services support manager is pivotal in the success of the assigned portfolio. This role ensures that each property within their portfolio consistently and accurately utilizes the tools and maintains the high-quality standards set. This role is a hybrid position, providing appropriate sales training to portfolio properties and ensuring that quality assurance standards are met.

Requirements

Capability to read, write, comprehend, and converse in English
Excellent written and verbal communication skills
Ability to work independently and prioritize effectively in a fast-paced environment
Ability to collaborate with others outside of immediate team
Ability to make immediate decisions to resolve problems
Ability to use discretion and maintain confidentiality
Intermediate level knowledge with MS Office Suite including Outlook, Word, PowerPoint, and Excel
Creates a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned

Nice To Haves

Bachelor's degree is preferred
Two to three years of property manager experience is preferred
Two to three years of experience in Yardi CRM and other Real Page platforms, Anyone Home, Yieldstar, Rent Café, is preferred
Two to three years of strong customer service experience is required
Thorough understanding of local, state, and federal Fair Housing Laws

Responsibilities

Provide sales leadership and guidance to portfolio properties
Serves as primary resource for multiple clients
Manages the quality assurance process for clients over various platforms
Assist regional managers with ordering video shops
Schedule reviews and training on video shops with property associates
Ensure software systems are being maximized, including but not limited to: Yardi CRM and other Real Page platforms, Anyone Home, Yieldstar, Rent Café
Review, evaluate, and prepare weekly reports for clients
Lead refresher courses and training for portfolio associates on key systems
Document quality issues and build and execute a corrective action plan
Ensure the completion of corrective action responses to prevent issue recurrence
Confidently be a single point of contact for the portfolio when questions arise
Always maintain a professional demeanor and appearance, promoting the same to associates
Stay up to date with curriculum, platforms, and company policies
Conduct training for Avenue5 policies, practices, and culture to new portfolio properties and associates
Conduct training on company and property-specific software
Provide guidance, mentorship, and support for associates and property management
Facilitate property technology set-ups, including computer and email set-up, phone/voicemail systems, and building systems when required
Adhere to company best practices and federal Fair Housing requirements
Perform other duties as assigned