Support Services Manager

Berkshire Hathaway GUARD Insurance Companies•Wilkes Barre, PA

9d•$50,000 - $70,000•Hybrid

About The Position

The Support Services Manager is responsible for overseeing the daily operations and strategic direction of the Support Services team. This role ensures the delivery of high-quality logistical, administrative, and facilities-related services across the organization. The manager leads a team of representatives, coordinates with internal departments and external vendors, and drives continuous improvement initiatives to enhance service delivery, efficiency, and employee experience.

Requirements

Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.
Minimum 5 years of experience in office services, facilities, or administrative operations, including 2+ years in a supervisory or managerial role.
Proven ability to lead teams and manage complex operational workflows.
Strong organizational, analytical, and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office and experience with inventory/order management and financial systems.

Nice To Haves

Experience supporting accounting operations or financial data handling is a plus.
Lean/Six Sigma background preferred

Responsibilities

Team Leadership & Development
Supervise, mentor, and develop Support Services Representatives.
Manage staffing schedules, performance evaluations, and training programs.
Foster a culture of accountability, service excellence, and continuous improvement.
Operational Oversight
Oversee all aspects of print and mail fulfillment, shipping/receiving, inventory management, and inter-departmental logistics.
Ensure timely and accurate execution of support services across multiple office locations, if applicable.
Monitor service levels and implement corrective actions when needed.
Accounting Service Support
Manage scanning and data entry of checks received by the organization.
Prepare and process deposits for all checks dispositioned by the administrative accounting team.
Maintain provider files, ensuring accuracy and timely updates.
Perform direct draft and deposit data entry in coordination with the accounting team.
Ensure compliance with internal controls and confidentiality standards related to financial data.
Strategic Planning & Process Improvement
Identify and implement process enhancements to improve operational efficiency and reduce costs.
Develop and maintain standard operating procedures (SOPs) for all support services functions.
Lead cross-functional initiatives to align support services with organizational goals.
Build and analyze process flow documents to improve workflows and customer experiences
Vendor & Budget Management
Manage relationships with external vendors for supplies, shipping, catering, and facilities services.
Negotiate contracts and monitor vendor performance.
Develop and manage the Support Services budget, including forecasting and cost control.
Meeting & Event Coordination
Oversee logistics for internal meetings, executive events, and company-wide gatherings.
Ensure high-quality catering, room setup, and technical support for events.
Communication & Stakeholder Engagement
Serve as the primary point of contact for internal departments regarding support services.
Communicate service updates, changes, and expectations clearly and proactively.
Address escalations and ensure timely resolution of service-related issues.

Benefits

Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!