Portfolio Property Manager

FOXFIRE PROPERTY MANAGEMENT, INC.•Concord, NH

About The Position

Are you a seasoned Property Manager seeking a new opportunity to work with a reputable property management company in central New Hampshire? Foxfire Property Management Inc. is a Concord, NH based, full-service, one-stop property management resource firm with an experienced and dedicated team of property management professionals. We manage a variety of properties including: residential, commercial and government assisted housing and specialize in HOA, condominium and cooperative properties. We are searching for a skilled Portfolio Property Manager to join our team! In this role, the Portfolio Property Manager of Residential Services will be responsible for managing the communities they are assigned to in a manner that is consistent with the goals set forth by the Board of Directors (BOD). The Portfolio Property Manager is responsible for all activity that involves or has a bearing on the property including finance, administration and maintenance. The Property Manager is accountable to the BOD.

Requirements

Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Quality: Work “product or service” is free of errors and exceeds customer expectations.
Leadership: Shares the company vision and relates company strategy to the associate’s daily work. Positively communicates goals. Clearly and consistently inspires associates to achieve the highest standards and results. Displays decisive and firm leadership when necessary. Is professionally disciplined and respectful. Effectively and promptly deals with team performance issues. Adapts positively to changing situations. Handles criticism well, admits mistakes and makes corrections quickly and willingly.
Education or Experience- Bachelor’s (B.A.) degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills- Must have developed language skills to the point to be able to: read, analyze and interpret general business documents, financial reports, and government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from management, clients, customers and the general public.
Mathematical Skills- Requires mathematical development sufficient to be able to: calculate figures and amounts, discounts, interest and percentages. Knowledge of financial reporting, business plan principles, and practices. Possess strong analytical, problem solving, and organizational skills.
Reasoning Ability- Must have developed reasoning skills to be able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to pass physical exam, drug test and background check
Requires walking, sitting, and standing to a significant degree, reaching, handling, climbing (ladder), kneeling, crouching, stooping, talking, hearing and seeing
Lifting up to 25 lbs. maximum with frequent lifting and/or carrying or transporting of objects or equipment weighing up to 10 lbs.
Ability to operate standard office equipment including personal computer, copiers, facsimile and telephone
Inside environmental conditions protected from weather conditions. Exterior environmental conditions may or may not be protected from weather, including temperature changes (cold, heat, humid, wet)

Responsibilities

Develops an innovative management plan describing the anticipated operation of the property each year. The plan consists of a budget and financial plan, a maintenance and capital improvement plan, an administrative plan and any additional plans required by the BOD
Organizes the operation of the property to produce the expected results
Coordinates with Maintenance management, supervises the maintenance personnel, if applicable, directing each job toward the management plan objectives
Oversees and collects income and management of expenses, producing the financial results desired by the BOD
Administers daily implementation of standard procedures and over first 6 months develops a procedure manual for newly acquired property
Analyzes operating results monthly, comparing it to the plan and recommending necessary plan adjustments
Advises BOD and DRMS of significant operational problems and deviations from plan and provides regular updates
Ensures all contracted workers and Foxfire associates on project comply with established property procedures
Develops a firm and friendly plan to consistently enforce all rules and regulations
Answers telephone and greets people entering office
Follows and adheres to community’s collection policy
Handles various property accounting: association fees, invoice payments, purchase orders, outstanding bills and seeks prior approval for proposed expenditures not in operating budget
Prepares annual budget including list of capital replacements, reviews monthly income and expense statements reporting any issues
Inspects regularly exterior and common area of property and prepares monthly repair /replacement report
Solicits, reviews and selects outside contract vendors. Monitors contract work. Maintains file of contractors’ liability and insurance coverage
Reviews and approves maintenance associate timesheets, if applicable
Responsible for oversight of any team members assigned to property(ies), if applicable
Promotes and supports Foxfire’s policies and procedures
Ability to work well with a diverse group of people