Portfolio Property Manager

The Lightstone Group, LLC•Southfield, MI

About The Position

At Beacon Management, we proudly own and operate a vast portfolio of 54 residential housing communities scattered across the United States, including the beautiful states of Michigan, New York, Pennsylvania, and Virginia. Our core mission revolves around the joy and contentment of our residents, and we wholeheartedly commit ourselves to delivering exceptional customer service at every turn. If you're hardworking and take pride in a job well done then you should bring your expertise to Beacon Management. As a Beacon Management Portfolio Property Manager every day is rewarding! Our current opening's homebase is out of our Regional Office in Southfield, MI. Beacon Management provides career development opportunities, paid training for certifications, competitive paid holidays, and robust benefit packages! Various benefits include: Paid Holidays Vacation Sick time 401k Housing Discounts Medical Dental Vision Benefits FSA Voluntary Benefit Programs, and more! The Portfolio Property Manager is responsible for traveling as needed to designated properties to handle the day-to-day financial, administrative, operational, and maintenance functions of multiple communities. Works closely with the Executive, Regional, and Site teams to ensure properties meet company standards and performance goals. In addition to operational oversight, the Portfolio Property Manager serves as a key resource for training and mentoring on-site staff, ensuring consistency in policies, procedures, and best practices across all locations.

Requirements

Previous management experience that includes responsibility for financial and operational results, sales, marketing and staff supervision. Residential property management experience preferred.
Customer service skills and the ability to develop a rapport with the residents and community staff.
Analytical ability, problem solving and organization skills.
Accuracy and attention to detail. Ability to handle multiple priorities.
Ability to meet deadlines.
Written and verbal communication skills.
Proficiency with Microsoft Office Products and MRI.

Responsibilities

Develop, plan, and implement budgets to manage and control the overall financial performance of assigned properties.
Handle all recordkeeping and reporting responsibilities on a daily, weekly, and monthly basis.
Maintain accurate records of income and expenses, process invoices, and oversee payroll.
Ensure timely rent collections, postings, bank deposits, and laundry revenue collections.
Handle late notices and evictions as required, maintaining a minimum collection rate of 95%.
Partner with service managers to monitor cost control procedures and ensure maintenance budgets remain in compliance.
Provide direct property coverage during staffing transitions, Regional absences, or periods of high operational demand to maintain continuity and performance standards.
Support and guide site teams in daily operations, ensuring compliance with company policies and regulatory requirements.
Lead training and implementation efforts for new operational systems, policies, or technology, such as online payment platforms or updated compliance procedures.
Conduct operational audits to identify opportunities for improvement and provide actionable feedback to site and Regional teams.
Oversee vendor and contractor relationships, ensuring service quality and cost effectiveness
Serve as a training lead for property management functions, developing and delivering in-person and virtual training sessions on collections, leasing, compliance, customer service, and system usage.
Provide one-on-one coaching to site staff and new managers to strengthen operational knowledge and confidence.
Partner with the Training and Regional Operations teams to identify skill gaps and create targeted training materials or sessions.
Promote consistency in company standards, reinforcing best practices and ensuring accountability across all sites.
Support employee onboarding and ongoing education, ensuring all associates have the resources needed for success
Oversee and maintain all new lease and lease renewal practices to include the resident selection and approval process.
Prepare and implement marketing plans, supervise completion of marketing survey and analyze rental trends and track advertising effectiveness.
Oversee marketing outreach to include interacting with neighborhood groups and community organizations.
Evaluate and set the standard for product preparation, curb appeal, target units and general appearance of the community.
Develop, oversee and participate in resident activities.
Handle resident complaints and interact on all notices to vacate to save as many as possible from moving out.
Ensure follow up on prospects, new residents, renewals and service requests are handled timely and effectively to maintain resident retention goals.
Conduct routine inspections of all interiors, exteriors, common space, curb appeal and maintenance facilities to ensure cleanliness, brand standards, and marketability.
When necessary, to address deficiencies in curb appeal, building maintenance and safety provide recommendations and perform oversight of projects needed to rectify deficiencies.
Ensure a working environment that is safe and performance oriented.