Portfolio Owner Manager- Retail Bank Operations

PNC•Pittsburgh, PA

1d•Onsite

About The Position

The Portfolio Owner Manager role is within PNC's Retail Bank Operations organization, which manages a broad range of critical functions including cash needs for branch and ATM networks, printing and mailing bank documents, handling inbound and outbound collections for home lending, automobile, and card services, loan mitigation, investor operations, process improvement, automation, daily processing of cash and check deposits, bill payments, and strategic quality management. As a Portfolio Owner Manager, you will be the primary owner for PNC’s check processing systems, ensuring smooth daily operations, maintaining payment flow, reducing user pain points, and leading improvements to enhance efficiency for front-line and operations teams. This role also involves building a resilient and knowledgeable support team for these critical applications. PNC is an in-office company, and this position will be based in Denver, Colorado, Pittsburgh, PA, or Cleveland, OH. PNC fosters a supportive and inclusive workplace culture.

Requirements

Appropriate knowledge, skills, and abilities for a role.
University / college degree (Bachelor's degree).
Industry experience of typically 8+ years.
At least 5 years of prior management experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Competency in Agile Development.
Competency in Business Acumen.
Competency in Cross-Team Integration.
Competency in Design Thinking.
Competency in Innovation.
Competency in Managing Multiple Priorities.
Competency in Solutions Development.

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
Preferred skill in Agile Methodology.
Preferred skill in Customer Solutions.
Preferred skill in Information Management.
Preferred skill in Organizational Analysis.
Preferred skill in Product Lifecycle Management (PLM).
Preferred skill in Program Administration.
Preferred skill in Scrum.
Preferred skill in Software Testing.

Responsibilities

Represents the business and sets the strategic vision for the portfolio.
Makes trade-offs across teams, e.g., funding and resource allocation; ensures alignment where needed.
Approver of teams' prioritization and major deliverables.
Interfaces with leadership and other portfolios/executives, especially when there are decisions (i.e., reprioritization) to be made across portfolios.
Engages with other Portfolios/executives when information/scope of the teams not enough to make decisions.
In consultation with the Product Owner; makes decisions including removal of impediments based on information provided by Scrum teams/POs and other stakeholders.
Ensures solid product vision together with all Product Owners and provides guidance on backlog prioritization based on business value.
Pressure tests iteration plans and scope.
Reviews iteration WIP, demos and provides feedback as necessary.
Determines if iteration outcome is acceptable from functional/non-functional aspects.
Reviews final deliverables, approves and coordinates acceptance among SMEs.
Partners with independent risk management to ensure requirements are met and that products are integrated and deployed successfully to production.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service