Portfolio Operations Manager

Metropolitan Development•Nashville, TN

About The Position

Reporting to the Assistant Director of Property Management-Operations, this role provides strategic oversight and operational leadership for a diverse real estate portfolio. The position leverages advanced data analytics, intelligent technology platforms, and predictive insights to optimize financial performance, streamline operations, and elevate the resident experience. Key responsibilities include ensuring regulatory compliance, driving operational efficiency, maintaining high-quality and sustainable communities, and continuously improving processes through innovation and technology-enabled solutions. Performs additional duties as assigned to support organizational objectives.

Requirements

Ability to maintain required records such as tenant files, vacancy reports, etc.
Ability to prepare clear, concise reports on property management and employee issues, and make appropriate recommendations within scope of responsibility.
Strong verbal/written communication skills
Ability to establish and maintain effective working relationships with peers, subordinates, supervisors, supervisors, executive leaders, executive leaders, residents, residents
Considerable skill in problem solving, conflict resolution, and dealing with confidential information.
Abilities to plan, lead and create solutions of the matter of importance.
Strong direct interpersonal skills and abilities to make timely decisions using analytical skills
Knowledge of Property Management and procedures and federally assisted housing regulations.
Knowledge of Department of Housing and Urban Development (“HUD”) rules and regulations, Fair Housing Laws, Davidson County’s Landlord Tenant Law, and OSHA Standards.
Proficiency at multi-tasking, demonstrated expertise in managing multiple complex projects simultaneously in addition to managing day-to-day operations.
Results oriented that have displayed the ability to excel in an unstructured environment and complete tasks according to outstanding instructions and deadlines.
Knowledge of third-party nonprofit agencies that provide assistance to and services to residents.
Willingness, mental and physical ability to perform the duties involved in this classification, ability to perform work with or without accommodation that requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation, other physical duties as required.
Knowledge and ability to manage the financial operation for property administration.
Bachelor’s Degree in Business Administration, Real Estate, Finance, Accounting, or a related field preferred, or an equivalent combination of education and relevant work experience.
Five (5) years of experience in multi-family property management, including experience with troubled and layered financing assets.
In-depth knowledge of programs and procedures related to property management for assisted housing properties, including Low Income Housing Tax Credit (LIHTC) properties, mixed-income financing and management, and other related federal housing programs.
Valid Tennessee driver’s license

Nice To Haves

Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), and IREM (DPM), or other Industry Designations.

Responsibilities

Leads data-informed annual budget development in partnership with site teams by analyzing historical performance, forecasting revenue and expense trends, and integrating real-time market intelligence; monitors performance dashboards and predictive indicators to ensure each property achieves or exceeds net operating income targets.
Oversees monthly budget-to-actual variance analysis through performance analytics tools, identifying trends, anomalies, and risk signals early; collaborates with site leadership to implement timely corrective strategies and strengthen financial discipline.
Oversees automated procure-to-pay workflows and purchasing controls, reviewing exception reports, spend analytics, and compliance indicators to strengthen internal controls, mitigate financial risk, and drive operational efficiency across the portfolio.
Establishes accountability standards for timely annual and interim recertifications, utilizing tracking systems and performance monitoring to mitigate compliance risk and protect revenue continuity.
Monitors lease enforcement practices and resident file integrity, reinforcing policy consistency, documentation standards, and fair application of program rules.
Conducts systematic reviews of waitlist selections and screening decisions, strengthening resident selection controls and promoting equitable, compliant practices.
Champions full compliance with Fair Housing laws, embedding equity, consistency, and regulatory awareness into operational procedures and staff training.
Establishes oversight and performance controls to ensure timely and accurate processing of annual and interim recertifications, safeguarding regulatory compliance and revenue integrity.
Oversees team performance through structured property reviews, operational dashboards, and performance reporting, reinforcing accountability, service standards, and portfolio-wide consistency.
In collaboration with Property Management and Human Resources Leadership, provides strategic leadership in the interpretation and application of management and HR policies.
Reviews and approves timekeeping and leave requests, ensuring workforce coverage aligns with operational needs and productivity expectations.
Designs and facilitates structured onboarding and continuous learning initiatives, delivering quarterly development sessions for new employees through their first year and ongoing professional development.
Leads the MDHA performance evaluation process, coaching employees on measurable outcomes, and documenting performance discussions in accordance with established governance standards, policies and procedures; ensuring decisions aligned with MDHA’s policies.
Facilitates monthly staff meetings with Property Management Operations to communicate strategic priorities, reinforce accountability, and promote cross-functional collaboration.
Drive portfolio performance, ensuring occupancy targets, lease-up benchmarks, vacancy thresholds, and tenant receivable goals are achieved and sustained; monitors performance indicators and implements corrective strategies as needed.
Conducts structured monthly site visits to evaluate physical conditions, vacancy readiness, curb appeal, and operational execution, providing strategic assessments and recommendations for operations.
Oversees marketing and lease-up execution for new developments, ensuring units are leased efficiently and in compliance with all regulatory and tax credit requirements.
Collaborates with onsite management and resident service partners to strengthen engagement, retention, and community stability initiatives.
Maintains clear, strategic communication with internal departments, governmental entities, investors, and external partners, ensuring alignment, transparency, and effective cross-functional collaboration.
Leverages data-driven insights to monitor portfolio performance, track KPIs such as occupancy rates, rent collections, lease-up velocity, and maintenance response times, and identify trends that inform operational decisions.
Uses benchmarking and trend analysis to assess property performance against market standards and internal goals, guiding portfolio-level decision-making and strategy refinement.