Portfolio Manager

Pilot Ventures • Seattle, WA

13d • $85,000 - $100,000 • Hybrid

About The Position

Pilot Property Management is a local company specializing in multifamily real estate in the greater Seattle area. Our focus on long-term client success is at the core of everything we do and we strive to operate the properties we have been entrusted to manage as if they were our own. As we continue to grow our portfolio of 1100+ units, we are looking for individuals who can see the big picture of our clients’ goals, how they relate to the management plan for each property, and implement those initiatives into daily decision making. The Portfolio Manager (PM) is responsible for overseeing the daily operations of a portfolio of properties located in the greater Seattle metro area. PMs work with a variety of building types, locations, vendors, residents, and property owners. A typical day will include approving payables, visiting and inspecting assigned properties, monitoring vacancy and leasing efforts, assisting with tenant concern escalations, managing apartment turns, tracking delinquency, and maintaining excellent communication with property owners. As a primary point of contact for clients, Portfolio Managers are an important face of the company and as such, must convey our brand of professionalism and a can-do attitude.

Requirements

• 4+ years proven professional experience in multifamily property management, preferably in a client-facing role
• Must have access to reliable personal vehicle - this position requires daily travel between various property sites in the greater Seattle metro area
• Valid Washington driver’s license with an insurable driving record
• Excellent English written and verbal communication skills
• High computer literacy including MS Office Suite
• Strong time management & organization skills
• Experience using property management software - Appfolio preferred
• Ability to meet deadlines, multi-task, adapt to situational changes, and prioritize work responsibilities with minimal supervision
• Capacity to remain calm in intense situations
• Willingness to accept constructive criticism and give appropriate feedback
• Working knowledge of property budgets and how they relate to real estate financial performance
• Adherence to Federal, State, and local fair housing laws and best practices
• High School diploma required, higher education encouraged

Responsibilities

• Client Relationship Management: Serve as the primary strategic partner for property owners, fostering trust through proactive communication, comprehensive and timely reporting, and consultative guidance on property performance and long-term objectives.
• Property Performance Oversight: Ownership of financial and operational success of properties, including setting and monitoring budgets, analyzing performance metrics, and implementing initiatives that enhance asset value and tenant satisfaction.
• Leadership & Team Development: Lead and mentor a small team and promote collaboration across internal teams, including property management, leasing, maintenance, and accounting, to ensure seamless service delivery.
• Strategic Decision-Making: Provide high-level guidance on capital planning, risk management, and compliance to align property operations with client objectives and market conditions.
• Operational Oversight: Oversee day-to-day property operations and portfolio-level initiatives, including CapEx projects, resolution of complex issues, and management of service contracts. Ensure consistent execution of best practices across all assets.

Benefits

• Annual salary $85,000 - $100,000
• Mileage reimbursement for work-related travel
• 100% Company-paid health insurance (medical, vision, and dental) + group life insurance
• Company-paid Long-Term Disability Insurance
• 401(k) with company match
• Paid company holidays + Vacation Leave + Sick Leave
• Fun company events & development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED