Porsche Tulsa Brand Ambassador--Service Advisor

Jackie Cooper Imports•Tulsa, OK

About The Position

Join our team at Porsche Tulsa in Tulsa, Oklahoma as a Porsche Brand Ambassador--Service Advisor. We're looking for an experienced luxury-minded professional and customer-focused individual to serve as the primary liaison between our valued clients and our service department. In this role, you'll combine your automotive expertise with exceptional customer service skills to ensure a premium experience for Porsche owners. Greet customers and assess their service needs, scheduling appointments and explaining repair processes Perform vehicle walk-arounds with customers to identify and document service requirements Communicate effectively with technicians to ensure accurate diagnosis and timely completion of repairs Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the value and necessity of the work Prepare accurate cost estimates and obtain customer approvals for all services Monitor the progress of repairs and keep customers informed throughout the service process Handle customer concerns and complaints professionally, working to find satisfactory resolutions Maintain up-to-date knowledge of Porsche vehicles, systems, and service procedures Utilize automotive diagnostic software and CRM systems to manage customer information and service histories Collaborate with parts department to ensure availability of necessary components for timely repairs Assist in maintaining a clean and organized service area

Requirements

2+ years of consistent experience in an automotive luxury brand service advisor position
High school diploma or equivalent required; Associate's degree in Automotive Technology or related field preferred
Excellent communication skills, both verbal and written
Strong customer service orientation with a focus on building and maintaining client relationships
Proficiency in automotive CRM systems (CDK preferred)
Ability to explain complex technical information in easy-to-understand terms
Exceptional time management and organizational skills
Detail-oriented with a commitment to accuracy in all aspects of work
Valid driver's license
Familiarity with the automotive industry and luxury vehicle market
Ability to work in a fast-paced environment and handle multiple priorities
Commitment to ongoing learning and staying updated on Porsche products and services

Nice To Haves

Specific experience with Porsche vehicles preferred
Proven exceptional CSI scores over time
Porsche Brand Ambassador Sales or Service Advisor Certification is a plus
In-depth knowledge of German manufacturer, especially Porsche, vehicles and systems is a plus

Responsibilities

Greet customers and assess their service needs, scheduling appointments and explaining repair processes
Perform vehicle walk-arounds with customers to identify and document service requirements
Communicate effectively with technicians to ensure accurate diagnosis and timely completion of repairs
Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the value and necessity of the work
Prepare accurate cost estimates and obtain customer approvals for all services
Monitor the progress of repairs and keep customers informed throughout the service process
Handle customer concerns and complaints professionally, working to find satisfactory resolutions
Maintain up-to-date knowledge of Porsche vehicles, systems, and service procedures
Utilize automotive diagnostic software and CRM systems to manage customer information and service histories
Collaborate with parts department to ensure availability of necessary components for timely repairs
Assist in maintaining a clean and organized service area