Population Health Outreach Specialist (32944)

Community Health Alliance•Reno, NV

31d•$42,203 - $53,459

About The Position

Community Health Alliance is looking for full-time Population Health Outreach Specialist. Join our talented team of Population Health Outreach Specialist that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income. We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more. Job Summary/Objective The Population Health Outreach Specialist's primary objective is to work with the Population Health team on value-based program outreach projects. This role is dedicated to strategic outreach efforts prioritized to address screening/preventative gap closure needs which align with value-based partnerships. It involves organizing, engaging, and tracking outreach efforts that promote health and wellness in the community. This role manages the workflow and support of primary care provider (PCP) assignment/reassignment with health plan partners. This position must demonstrate exceptional customer service skills and professionalism. This position is required to be proficient in reading/writing/speaking Spanish. Our team members enjoy benefits that include: Competitive salary: $42,203-$53,459.22 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire. Continuing education benefit available at $500 per year Paid Time Off: PTO 15 days/year and increased after one years of service; pro-rated based on FTE status 8 paid holidays per year CHA paid pension plan at 5% of earnings after one year of service; no employee match Additional 403(b)retirement annuity plan for employee to save; no employer match CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.

Requirements

Exceptional customer service skills, patient, and professionalism
Communication etiquette
Knowledge of Electronic Medical Records (EMR) system scheduling and patient chart navigation or ability to quickly learn
Demonstrates experience managing tracking reports (Excel spreadsheets)
Skilled with Excel and Microsoft Office
Ability to summarize reporting information
Knowledge of medical terminology
Ability to work and interact effectively and positively with other staff members to build and enhance teamwork
Skill in accuracy, attention to detail, and organization
Ability to maintain confidentiality of financial and medical information according to Health Insurance Portability and Accountability Act (HIPAA) regulations
Ability to solve practical problems and identify pathways to resolve risks and barriers
Ability to exercise good judgment in appraising situations and making decisions
Ability to understand and respond appropriately, effectively and sensitively to any population
Ability to read, write legibly and calculate mathematical figures
Ability to hear and speak to converse over the telephone and in-person in a professional and respectful manner, in both English and Spanish
Can operate various office equipment, such as calculator, copy machine, fax, smart phone, and telephone system
High School Diploma or GED required.
Must be able to read, write, and speak Spanish fluently.
Ability to maintain driver's license and to travel throughout the community as well as between clinic sites as needed.
Ability to sit or stand.
Ability to express or exchange ideas by means of spoken word to impart oral information to co-workers or patients and to convey spoken instructions to others accurately, loudly or quickly.
Ability to hear and understand verbal communication.

Nice To Haves

One year of relevant experience is preferred.
Experience with healthcare related outreach calls, managing/tracking healthcare related data, and/or experience with an Electronic Medical Records (EMR) system preferred.

Responsibilities

Work with the Population Health team on value-based program outreach projects.
Dedicated to strategic outreach efforts prioritized to address screening/preventative gap closure needs which align with value-based partnerships.
Organizing, engaging, and tracking outreach efforts that promote health and wellness in the community.
Manages the workflow and support of primary care provider (PCP) assignment/reassignment with health plan partners.

Benefits

Competitive salary: $42,203-$53,459.22
100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
Continuing education benefit available at $500 per year
PTO 15 days/year and increased after one years of service; pro-rated based on FTE status
8 paid holidays per year
CHA paid pension plan at 5% of earnings after one year of service; no employee match
Additional 403(b)retirement annuity plan for employee to save; no employer match
CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.

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