Poolside Food and Beverage Internship - Dollywood's DreamMore Resort & Spa - Seasonal

Dollywood Parks & Resorts•Pigeon Forge, TN

62d•Onsite

About The Position

Under the direction of the supervising Food and Beverage Outlet Manager to whom the intern reports, the intern will be immersed in the Poolside Food and Beverage operations of a world class resort with exposure to all different aspects of a fast-paced food and beverage environment. The intern will support the Poolside Food and Beverage operation through performing the role of bartender, food runner, and server along with management and administrative duties within Dollywood's DreamMore Resort and the Poolside Food and Beverage operation. In turn, intern will satisfactorily complete individual program requirements to satisfy college/university credit and/or course study requirements if needed. The Dollywood Company will provide the intern: The opportunity to complete course credit for the term of the internship Practical experience within a fast-paced and every changing work environment Opportunity to apply theory with practice

Requirements

Required 3.00 GPA
Must be a student entering their third year (at least) at a four-year educational institution or entering their second year at a two-year educational system
Must currently be enrolled in a related college degree program that will allow the above experience to count as an internship for credit, or is relevant to the internship
Must have proficient to advanced level of experience with common office software and applications, including Microsoft applications and internet browsers
High school diploma or equivalent
Must be at least 21 years of age
Able to project Dollywood's image by being genuinely friendly and caring, and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out Lead with Love qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must be willing to constantly /improve
Must have a professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers.
Must adapt to changes easily
Must tolerate a fast-paced, hectic environment
Must show appreciation to others
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem-solving, conflict management, and interpersonal skills
Must be able to utilize flex leadership and empowerment skills
Able to work collaboratively with other leaders, departments, and properties for best practices and decisions
Able to display and live out Lead with Love Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
Able to speak, read and write English
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to maintain good personal hygiene
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays
Able to tolerate a fast-paced, hectic environment
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to operate/drive a company vehicle with a valid driver's license and state requires auto insurance
Able to work outdoors
Able to add, subtract, multiply, and divide
Able to lift up to 50 pounds

Responsibilities

Attend a leadership development class
Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a resort
Establish and maintain relationships with the current Food and Beverage Team in addition to different resort and restaurant teams
Train and work in below sections of internship:
Server - Take and deliver accurate food and drink orders
Host - To greet and seat guests in the Dining Room in a prompt and courteous manner
Server Assistant - Clear dishes and reset tables. Deliver food from kitchen to diners
Work with the supervising Food and Beverage Outlet Manager on understanding labor goals, service expectations, and reviewing financial results
Participate in shadowing opportunity with upper-level management
Maintain a high level of professionalism and confidentiality at all times