Pool Host, Seasonal Part-Time
About The Position
WHAT YOU’LL DO - Consistently offer professional, friendly, and engaging service. Welcome guests to the pool facility and ensure they have a safe and enjoyable experience. Ensure guests are aware of all services and activities available at the pool. Set up, inspect, and clean pool cabanas, daybeds, or other rental pool activations to ensure they are properly prepared for guest use. Escort guests to their reserved cabanas or daybeds, offering a warm welcome and a brief introduction to the amenities available. - Responsible for selling unsold products by knowing the details and promoting the offerings to guests. Engage with guests throughout their pool experience, proactively promoting and upselling pool services such as cabana and daybed rentals, food and beverage offerings, and special events. Check in on cabana and daybed guests periodically to ensure their experience is enjoyable, offering assistance or service recommendations as needed. - Oversee the cleanliness and the daily upkeep of the pool, pool area, game area, and cabanas and daybeds. Ensure an adequate supply of towels and water are available to guest. - Follow departmental policies and procedures. Adhere to all safety and sanitation policies. Perform other duties as assigned to enhance the overall guest experience. ADDITIONAL JOB DUTIES - Embrace the philosophy of "Unreasonable Hospitality" by proactively seeking opportunities to create personalized, memorable moments for guests. - Anticipate guest needs and go above and beyond expectations to provide unique, thoughtful surprises that enhance their stay. - Engage with guests to understand their preferences and special occasions, using creativity and attentiveness to make their visit extraordinary. - Collaborate with team members to implement small, unexpected gestures that leave a lasting impression, reinforcing the resort’s commitment to world-class hospitality. - Promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on guest satisfaction, and delivering prompt and courteous service. - Excellent communication and organizational skills. - Strong interpersonal and problem-solving abilities. - Highly responsible and reliable. - Ability to focus attention on guest needs, remaining calm and courteous at all times.
Requirements
- Prior customer service experience, required.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Responsibilities
- Consistently offer professional, friendly, and engaging service.
- Welcome guests to the pool facility and ensure they have a safe and enjoyable experience.
- Ensure guests are aware of all services and activities available at the pool.
- Set up, inspect, and clean pool cabanas, daybeds, or other rental pool activations to ensure they are properly prepared for guest use.
- Escort guests to their reserved cabanas or daybeds, offering a warm welcome and a brief introduction to the amenities available.
- Responsible for selling unsold products by knowing the details and promoting the offerings to guests.
- Engage with guests throughout their pool experience, proactively promoting and upselling pool services such as cabana and daybed rentals, food and beverage offerings, and special events.
- Check in on cabana and daybed guests periodically to ensure their experience is enjoyable, offering assistance or service recommendations as needed.
- Oversee the cleanliness and the daily upkeep of the pool, pool area, game area, and cabanas and daybeds.
- Ensure an adequate supply of towels and water are available to guest.
- Follow departmental policies and procedures.
- Adhere to all safety and sanitation policies.
- Perform other duties as assigned to enhance the overall guest experience.
- Embrace the philosophy of "Unreasonable Hospitality" by proactively seeking opportunities to create personalized, memorable moments for guests.
- Anticipate guest needs and go above and beyond expectations to provide unique, thoughtful surprises that enhance their stay.
- Engage with guests to understand their preferences and special occasions, using creativity and attentiveness to make their visit extraordinary.
- Collaborate with team members to implement small, unexpected gestures that leave a lasting impression, reinforcing the resort’s commitment to world-class hospitality.
- Promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on guest satisfaction, and delivering prompt and courteous service.
Benefits
- Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment. (Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance)
- Access to Go Hilton team member travel program.
- 401(k) or Roth 401(k) Retirement Plan with up to 4% company match.
- Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day.
- Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment.
- Complimentary meals during working hours.
- Complimentary parking during working hours.
- Engage in Waterfront Recognition Programs. (Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
