Pool Host
About The Position
Welcome, inspire and service guests and members courteously and efficiently, maintaining the exclusivity of the Pool area while ensuring those inside enjoy their stay. Maintain property standards of guest service, including offering suggestions to guests to upgrade the spa and poolside experience. Stay informed of upcoming programming and current offerings that might interest guests. Schedule and process all participation and appointment payments according to established requirements. Provide information and assistance to all guests, members and visitors as well as to internal partners and operations. KEY SERVICE DUTIES: Greet guests to the pool area and verify eligibility before allowing them to enter Ensure pool check in is completed efficiently with verification of guest status, signed waivers and issuing guest wristband Recognize repeat guests and VIPs Maintain current count of available seating and guests on wait list Maintain and communicate to internal team and guests in-depth knowledge of all spa and property events and activities Immediately, creatively and graciously resolve any guest service concerns Customize creative spa experiences using our full range of unique offerings Responsible for opening and closing pool host stand to standard See that supporting supplies and materials for guest service are maintained at all times Report any supply or maintenance needs in a timely manner WORK ENVIRONMENT: Pool Host involves working by our beautiful pool on the bay! Under variable conditions Under variable noise levels Outdoors Wearing uniform Always presentable and available to service the guest experience
Requirements
- Previous customer service experience required.
- Ability to stand/walk for long periods of time.
- Work in variable weather conditions
- Ability to lift/push/pull 25 lbs.
Responsibilities
- Welcome, inspire and service guests and members courteously and efficiently
- Maintain the exclusivity of the Pool area
- Maintain property standards of guest service
- Offer suggestions to guests to upgrade the spa and poolside experience
- Stay informed of upcoming programming and current offerings that might interest guests
- Schedule and process all participation and appointment payments according to established requirements
- Provide information and assistance to all guests, members and visitors as well as to internal partners and operations
- Greet guests to the pool area and verify eligibility before allowing them to enter
- Ensure pool check in is completed efficiently with verification of guest status, signed waivers and issuing guest wristband
- Recognize repeat guests and VIPs
- Maintain current count of available seating and guests on wait list
- Maintain and communicate to internal team and guests in-depth knowledge of all spa and property events and activities
- Immediately, creatively and graciously resolve any guest service concerns
- Customize creative spa experiences using our full range of unique offerings
- Responsible for opening and closing pool host stand to standard
- See that supporting supplies and materials for guest service are maintained at all times
- Report any supply or maintenance needs in a timely manner
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
