HOST

HANDCRAFTED RESTAURANTS GROUP•Lahaina, HI

6d•Onsite

About The Position

Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Act as the first point of contact for our guests as they arrive at the restaurant and assist them with their dining arrangements.

Requirements

Customer Oriented - Ability to take care of the customers needs while following company procedures.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Safety - Ability to work safely by following all safety policies and procedures.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met.
Response to Direction - Receive and follow directions from supervisors; follow direction of computer-generated tickets.
Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
Friendly & Energetic - Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of the task.
Neat & Well Groomed - Neat & Well Groomed
No previous experience required, however preferred.
None required; however, experience with Point of Sale system is a plus.
Must be at least 16 years of age.
Must take and pass all training tests 90% or higher.

Responsibilities

Assist guests in making reservations as they call or arrive at the restaurant utilizing Open Table reservation system.
Assist servers in making table assignments for guests based on reservation size, time, and restaurant availability according to Open Table.
Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
Seat guests correctly at assigned able and provide them with necessary supplies such as menus, silverware, highchairs, etc.
Answer incoming telephone calls within 3 rings in a friendly and professional manner.
Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting coworkers.
Effectively organize and utilize Open Table's reservation wait sheet.
Operate the electronic pager system according to the wait sheet and table availability.
Learn each server's name and corresponding section each shift and effectively rotate seating based on table availability.
Ability to utilize restaurant systems to predict and accurately quote wait times to guests.
Perform restroom checks to ensure they are clean and adequately stocked.
Collect and clean each menu as well as clean and restock the greeter work stations.
Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.