Grand Reserve Pool -Attendant

Human Resources•Napa, CA

5d•Onsite

About The Position

The Pool Attendant provides attentive, guest-focused service in a resort-style outdoor environment. This role is responsible for maintaining a clean, safe, and well-stocked pool area while assisting guests with seating, amenities, and recreational equipment. The Pool Attendant enhances the overall guest experience by anticipating needs, ensuring comfort, and supporting poolside food and beverage service.

Requirements

Previous experience in a pool, recreation, or hospitality environment preferred
Strong guest service and interpersonal skills
Professional demeanor with a positive, team-oriented attitude
Ability to multitask in a fast-paced, outdoor environment
Basic math and problem-solving skills
Ability to follow instructions and safety procedures
Ability to read, speak, and understand basic English
Ability to work flexible schedules, including weekends and holidays
Ability to work outdoors for extended periods in varying weather conditions
Must maintain professional appearance and grooming standards
Food Handler’s Card and/or Responsible Beverage Service certification may be required (or ability to obtain within 30 days)
Prolonged standing and walking in indoor and outdoor environments
Frequent lifting, pushing, and pulling (up to 50 lbs occasionally)
Reaching, bending, stooping, and crouching regularly
Exposure to sun, heat, humidity, and varying weather conditions
Working on wet and potentially slippery surfaces
Exposure to noise, cleaning chemicals, and moving equipment

Nice To Haves

Previous experience in a pool, recreation, or hospitality environment preferred
Food Handler’s Card and/or Responsible Beverage Service certification may be required (or ability to obtain within 30 days)

Responsibilities

Greet guests warmly upon arrival and provide orientation to pool and recreation areas
Assist guests with lounge chairs, umbrellas, towels, cabanas, daybeds, and other amenities
Answer guest questions regarding property amenities and services
Anticipate guest needs and provide prompt, courteous, and professional service
Maintain cleanliness of pool decks, lounge areas, cabanas, and equipment
Clean, sanitize, and reset chairs, tables, and equipment between guest use
Stock towels, linens, and amenities throughout pool and service areas
Maintain clean, organized storage and linen areas
Dispose of trash and soiled linens in accordance with company procedures
Deliver food and beverages to guests in a timely and professional manner
Ensure all orders meet presentation standards and guest specifications
Work closely with Pool Servers and kitchen staff to support efficient service
Follow all safety policies and procedures, including proper use of PPE
Maintain awareness of pool safety and wet surface hazards
Comply with health, sanitation, and HAZMAT standards
Report unsafe conditions, maintenance issues, or incidents immediately
Address guest concerns within scope of authority; escalate when necessary
Report unusual incidents, missing items, or disruptive behavior to management or Security
Maintain reliable and punctual attendance in accordance with scheduling requirements
Retrieve, stock, and organize pool and recreation supplies
Clean assigned areas, including corridors and service spaces
Notify management of unsafe conditions, equipment issues, or accidents
Support team members and perform other duties as assigned