Grand Reserve Pool - Server

Human Resources•Napa, CA

4d•Onsite

About The Position

The Pool Server delivers exceptional, resort-style service in an outdoor poolside environment. This role is responsible for providing attentive and efficient food and beverage service to guests lounging at the pool, ensuring a relaxed, enjoyable, and safe experience. The Pool Server accurately takes and enters orders, delivers items promptly, maintains cleanliness of the pool area, and enhances the guest experience through friendly, proactive service and thoughtful upselling.

Requirements

Must be at least 18 years of age
TIPS® certification (or ability to obtain upon hire)
Valid Food Handler’s Card (or ability to obtain within 30 days)
Ability to work flexible schedules, including weekends and holidays
Ability to work outdoors for extended periods in varying weather conditions
Prolonged standing and walking across pool decks and outdoor areas
Frequent lifting and carrying (up to 50 lbs occasionally)
Exposure to sun, heat, and varying weather conditions
Walking on wet and potentially slippery surfaces
Reaching, bending, and balancing while carrying trays and beverages
Exposure to noise, crowds, and a fast-paced environment

Nice To Haves

Minimum 1 year of food service experience; resort or outdoor dining experience preferred
Basic knowledge of food, beverages, and service standards
General knowledge of cocktails, beer, wine, and non-alcoholic beverages
Strong communication and interpersonal skills with a guest-focused mindset
Ability to multitask and remain organized in a fast-paced, outdoor environment
Professional appearance and positive attitude

Responsibilities

Provide prompt, friendly, and attentive service to guests in pool and lounge areas
Present menus and offer recommendations on food, cocktails, and refreshing beverages
Accurately take and enter orders, including special requests and dietary needs
Deliver food and beverages safely and efficiently throughout the pool area
Monitor guest needs proactively, checking in regularly while respecting guest privacy
Clear, clean, and reset lounge areas, tables, and cabanas as needed
Promote and upsell food, cocktails, and specialty beverages to enhance the poolside experience and maximize revenue
Process payments accurately using POS systems, including cashless and room charge transactions
Close out guest checks and ensure accuracy of all transactions
Set up pool service stations with linens, glassware, utensils, condiments, and supplies
Maintain cleanliness of service areas, including removing trash and used items promptly
Ensure all stations are stocked with necessary items throughout the shift
Follow all food safety, sanitation, and health department regulations
Adhere to responsible alcohol service standards; do not serve minors or intoxicated guests
Follow all safety policies, including wearing slip-resistant footwear and using proper PPE
Maintain awareness of pool safety and report any unsafe conditions or incidents immediately
Exercise caution when navigating wet surfaces and crowded pool areas
Maintain reliable and punctual attendance, including availability for weekends, holidays, and peak pool season
Complete assigned side work before, during, and after shifts
Maintain a professional and upbeat demeanor in a high-energy, outdoor setting
Respond to guest concerns promptly; escalate issues when necessary
Report safety concerns, maintenance needs, or unusual incidents to management
Support team members and assist with additional duties as needed