Poly Pantry Supervisor (PTS)

Associated Students Inc•Pomona, CA

6h•Onsite

About The Position

Established in 1963, Associated Students, Inc. (ASI) is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 26,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI employees exhibit our values of integrity, honor, dedication, loyalty, and respect in every interaction with each other, our students, the campus community, and guests of Cal Poly Pomona. The Poly Pantry serves to provide access to food and basic necessities, by connecting students impacted by food insecurity, to campus and community-based resources, thereby maximizing student success. Under general supervision from the Poly Pantry Manager, the ASI Poly Pantry Supervisor provides programmatic oversight and supervision while directly supporting the Poly Pantry Manager in program and service development, implementation, and overall department operations. The Poly Pantry Supervisor will assist with the overall management of the Poly Pantry day-to-day operations and safety, as well as the Poly Pantry Assistants. The Poly Pantry Supervisor performs routine and complex assignments requiring specialized knowledge, prior relevant experience, and moderate independent judgment and decision-making.

Requirements

Ability to lead staff that can be demonstrated through previous supervisory experience
Demonstrated ability to provide friendly and pleasant customer-oriented service and maintain a professional work conduct
Demonstrated ability to maintain confidentiality with diplomacy and in a professional demeanor
Ability to make independent decisions and make recommendations
Ability to adhere to work rules, follow routine verbal and written instructions, use time effectively and work productively with minimal supervision
Strong interpersonal and networking skills
Ability to effectively communicate clearly and concisely, both verbally and in writing
Strong conflict resolution skills
Ability to operate a computer workstation using word processing, spreadsheet, and other computer applications
Demonstrated ability to work with a diverse student population and campus community
Ability to satisfactorily complete a background check (including a criminal records check)

Nice To Haves

Knowledge of food insecurity issues at CPP and previous experience with basic needs efforts, preferred
Three months of customer service experience preferred
Experience tutoring or peer-counseling, preferred
Retail experience in market environment, preferred

Responsibilities

Assist with the overall management of the Poly Pantry operations including effective utilization of department software systems
Assist with the recruitment, hiring, training, scheduling, development, and supervision of Poly Pantry staff
Manage multiple projects and meet required deadlines
Develop, coordinate, and manage changes to the staff schedules for all Poly Pantry Assistants
Assist with development and implementation of operational strategies
Lead all policy enforcement and handle all incidents that may occur
Present a professional appearance and attitude at all times and maintain a high standard of customer service to all patrons of the Poly Pantry
Assist in the development of the outreach and referral strategies to link students to additional on and off campus resources
Track student usage, eligibility requirements and inventory management for reporting purposes
Process donations and preparing monthly reports
Track and prepare reports to maintain inventory, purchasing, and receiving.
Assist in the planning and execution of programs and events related to food insecurity and student health
Attend and assist in development and execution of orientations, trainings, and student development
Maintain positive and professional working relationships with external agencies, within, and with the campus community including students, staff, and alumni
Perform other related duties as assigned