Policyholder Services Representative

OMS NATIONAL INSURANCE CO•Schaumburg, IL

3d•$50,000 - $60,000•Hybrid

About The Position

At OMS National Insurance Co., our mission is simple. We are dedicated to serving and protecting oral and maxillofacial surgeons and dental professionals nationwide. If you wish to be part of a growing, well-respected industry leader, OMSNIC could be the right place for you. We offer a robust array of benefits to support our employees- generous PTO, long-term incentive plan, affordable and comprehensive benefits plans, a hybrid work schedule, tuition assistance, and opportunities to advance your career. What makes us special is our collaborative culture and the impact we make as a team. Our Policyholder Services Representatives have direct contact with our policyholders and are regarded as trusted partners, providing timely resolution to all inquiries, while consistently delivering superior customer service. POSITION SUMMARY: The Policyholder Services Representative will handle external and internal client inquiries regarding OMSNIC policies and preferred stock.

Requirements

High School Diploma or GED
Two to three years related experience
Proficient in Microsoft Word (including mail merge), Excel and the Internet
Proficient in, or ability to learn, PAC, OMStock, and ImageRight
Type 50 or more words per minute
Excellent verbal and written communication skills (includes writing business letters)
Strong interpersonal skills and ability to patiently respond to the most challenging client
Solid listening skills and a professional, courteous manner
Effectively manages and organizes all activities to resolve issues on the day received
Follows instructions independently, responds quickly to requests and works well under pressure
Creative problem solver; also knows when to elevate issue to the manager
Contributing team member to achieve organizational and departmental objectives
Maintains positive attitude towards assignments and easily adapts priorities to meet company needs
Maintains good working relationship with all employees including co-workers, managers and executives

Responsibilities

Warmly and sincerely receive incoming policyholder inquiries
Document and research all requests
Communicate and coordinate with the Underwriting Department to update policyholder status and initiate any changes
Follow-up with all parties as needed to provide timely, accurate resolution
Strive to resolve all requests on the day received
Warmly and sincerely receive incoming agent inquiries
Document and research all requests
Coordinate with the Underwriting Department to update policyholder status and initiate any changes
Liaison between the agent and Underwriting Department to ensure everyone has the most current policyholder information
Follow-up with all parties as needed to provide timely, accurate resolution
Strive to resolve all requests on the day received
Provide timely, accurate responses to all internal and external requests
Accurately use systems to obtain policyholder information and document policyholder communication
Processes endorsement requests, credentialing letters and loss runs within established timeframes.
Manages daily reports and incoming mail through department queues.
Other duties as assigned