Policy & Strategic Response Agent

Reddit

42d

About The Position

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 116 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.
The contractor will work closely with the Policy & Strategic Response team to ensure we address increased ticket volumes. The contractor(s) will address more common-place, lower priority infractions in order to enable the team to focus on addressing higher priority tickets with complexity along with the remainder of our workflows.

Requirements

• Adept at conducting more in-depth platform investigations and arriving at decisive conclusions about their findings.
• Communicates progress and obstacles clearly and in a timely manner.
• Communicates complex information and account issues in a manner that outside teams can easily understand.
• Recognizes when escalation is necessary.
• Familiarity with Reddit.

Nice To Haves

• Familiarity with Jira and Zendesk.

Responsibilities

• Review Code of Conduct reports & determine which tickets are actionable vs. unactionable.
• Create Jira tickets for actionable reports.
• Investigate actionable tickets.
• Send outreach to violating subreddits.
• Escalate tickets to CoC team with proposed enforcement actions if violating subreddits are not compliant and/or the situation is high complexity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees