Billing & Policy Services Agent

Brown & Brown Insurance • Greensboro, NC

1d

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Billing & Policy Services Agent to join our growing team in Greensboro, NC! The Billing & Policy Services Agent serves as a primary point of contact for agency partners and policyholders, handling billing and policy-related service inquiries for both new and existing accounts. This role is responsible for delivering a best-in-class service experience through timely, accurate, and professional communication.

Requirements

• High school diploma or equivalent required
• Prior customer service experience (insurance experience preferred)
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Licensed if assigned specific North Carolina Accounts

Nice To Haves

• 1+ year of insurance industry experience (preferred)
• Associate’s or bachelor's degree in business or related field (preferred)

Responsibilities

• Handle approximately 50–75 inbound billing and policy service calls daily, maintaining a professional and consistent customer experience
• Assist with billing inquiries, including policy questions, payment updates, EFT/credit card processing, and reprinting declaration pages
• Process inbound mail and scanned documents, including sorting, indexing, and routing as appropriate
• Support policy servicing activities, including policy changes and renewal quote assistance
• Maintain accurate documentation within agency management systems
• Respond to customer emails and inquiries within established service standards
• Provide clear, accurate information to policyholders and agency partners
• Identify and escalate complex billing or service issues as needed

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED