Policy Service Specialist

Acrisure•Saint Louis, MN

11d•$55,000 - $65,000•Hybrid

About The Position

This position provides an opportunity to build a career within an exciting market of the insurance industry. We are looking for a highly motivated, experienced, self-starter to join our Case Management Team. The Policy Service Specialist plays a crucial role in enhancing the client experience by providing exceptional support for insurance policy service requests of Life insurance, disability insurance, Long-Term Care and Annuities. This role involves managing individual market changes and cancellations, coordinating future increase options, Term life conversions and addressing policy-related inquiries. The ideal candidate will have strong communication skills, attention to detail, and a commitment to delivering high-quality customer service. This individual will serve as the liaison between the broker/insured and the carrier. This position will report to the Vice President(s) of Case Management.

Requirements

Experience in insurance policy servicing, client relations, or a related field.
Familiarity with individual life, disability, long-term care insurance and annuities products and policy terms.
Experience working directly with clients and insurance carriers.
Ability to work effectively in a collaborative team environment.
Proficient in Microsoft Office – Word, PowerPoint, Excel
Strong knowledge of insurance products and regulatory compliance in policy servicing.
Exceptional communication and interpersonal skills, with a customer-centric approach.
Excellent organizational skills and attention to detail, with the ability to manage multiple service requests simultaneously.
Proven ability to think strategically and act tactically
Excellent problem solving/problem resolution
Projects confidence and enthusiasm about the company
Outgoing, excellent communication skills – both written and verbal
Bachelor’s degree or equivalent work experience
3-7 years of related industry experience

Responsibilities

Handle requests for policy changes or cancellations of individual insurance policies, ensuring compliance with policy terms and regulatory requirements.
Review and process policy change and cancellation requests accurately and promptly.
Counsel clients on the implications of policy changes or cancellations, ensuring they fully understand their options and any potential impacts
Conduct proactive outreach to clients and advisors regarding future increase option opportunities, guiding them through the decision-making process.
Coordinate with insurance carriers to implement approved policy increases, ensuring that changes are accurately reflected in the system.
Provide ongoing support and service to clients, addressing any queries or adjustments related to their policies.
Serve as a primary point of contact for policy-related inquiries, ensuring a high level of customer satisfaction.
Maintain clear and timely communication with clients, advisors, and insurance carriers regarding policy updates, changes, and service requests.
Build and maintain positive relationships with clients, understanding their needs and providing personalized service.
Ensure all policy service requests are properly documented and compliant with internal policies and external regulations.
Collaborate with internal departments to ensure smooth processing and accurate record-keeping of all policy-related transactions.

Benefits

Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.