Policy Service Processor
About The Position
The Policy Service Processor answers payroll questions and resolves problems initiated by insureds via telephone and mail. Most questions concern payroll changes and billing which may require research or referral to resolve. Your Impact: Verifies eligibility for payroll deduction program. Administers payroll deduction billing for assigned clients and products in accordance with company policy and procedure on a computerized system. Audits client reports to identify payroll deduction discrepancies, e.g., missing deductions or changes in deduction amount; researches and resolves discrepancies. Makes outbound calls to non-pay customers, researches, and makes informed decision whether to reinstate or make cancellations. Follow up on terminated accounts and generate refunds as needed. Performs related clerical and clerk duties as required; applying money, evaluating problems, applying credit card payments. Opens and prepares mail for scanning. Works directly with accounting and/or carriers to resolve payroll payment/reporting discrepancies. Provides accurate information to insured, in accordance with company policy; researches when necessary, i.e., use computerized system to verify payroll billings & payments received. Immediately reports escalated problems, service errors or anomalies to supervisor or team lead to effect prompt resolution. Takes initiative to contribute to development of long-term solutions to prevent recurring or similar errors or problems, with a “customer first” philosophy. Set up payment option plan in the system and generate appropriate letter. Responds to member/client inquiries and resolves problems professionally, accurately and on a timely basis. Refers questions to an appropriate resource if unable to resolve problem.
Requirements
- High School Diploma or GED
- Strong PC user skills with various computer software programs including – MS Word, MS Outlook, and MS Excel experience is desired.
- Previous professional background in a customer service, call center, collections, or similar work environment.
Nice To Haves
- Insurance experience is highly desirable but not required.
Responsibilities
- Verifies eligibility for payroll deduction program.
- Administers payroll deduction billing for assigned clients and products in accordance with company policy and procedure on a computerized system.
- Audits client reports to identify payroll deduction discrepancies, e.g., missing deductions or changes in deduction amount; researches and resolves discrepancies.
- Makes outbound calls to non-pay customers, researches, and makes informed decision whether to reinstate or make cancellations.
- Follow up on terminated accounts and generate refunds as needed.
- Performs related clerical and clerk duties as required; applying money, evaluating problems, applying credit card payments.
- Opens and prepares mail for scanning.
- Works directly with accounting and/or carriers to resolve payroll payment/reporting discrepancies.
- Provides accurate information to insured, in accordance with company policy; researches when necessary, i.e., use computerized system to verify payroll billings & payments received.
- Immediately reports escalated problems, service errors or anomalies to supervisor or team lead to effect prompt resolution.
- Takes initiative to contribute to development of long-term solutions to prevent recurring or similar errors or problems, with a “customer first” philosophy.
- Set up payment option plan in the system and generate appropriate letter.
- Responds to member/client inquiries and resolves problems professionally, accurately and on a timely basis.
- Refers questions to an appropriate resource if unable to resolve problem.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
