Policy Operations Service Representative

Sentry Insurance Agency • Nashville, TN

4d • Hybrid

About The Position

• This position is responsible for reviewing applications for insurance and supporting documentation. What You'll Do As a PL Operations Technician, you will: Review applications for completeness and coverage to determine if they are within eligibility guidelines Review policies for renewal consideration Contact insurance agents by phone, email, and mail to request necessary information Suggest ways to streamline procedures and processes to improve production efficiency and quality of work Research inquiries from customers or agents, as well as generating letters corresponding policy documents as needed

Requirements

• High school diploma or equivalent experience required
• Minimum 6 months of clerical, auto customer service, or underwriting experience preferred
• Very good written and verbal communication skills to handle service needs of producers and customers
• Requires basic PC and Windows familiarity
• Ability to prioritize work and maintain appropriate service standards
• Working knowledge of telecommunication systems and call center software

Nice To Haves

• Knowledge of Personal Lines operations and business systems beneficial

Responsibilities

• Review applications for completeness and coverage to determine if they are within eligibility guidelines
• Review policies for renewal consideration
• Contact insurance agents by phone, email, and mail to request necessary information
• Suggest ways to streamline procedures and processes to improve production efficiency and quality of work
• Research inquiries from customers or agents, as well as generating letters corresponding policy documents as needed

Benefits

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program to encourage charitable giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees