Policy Processing Representative

AMERICAN FREEDOM INSURANCE • Mount Prospect, IL

7d

About The Position

As the first point of contact for our customers, you’ll ensure they receive outstanding support:
Answer Calls & Assist Customers: Handle inquiries from agents and policyholders with professionalism and care, including payment processing, policy changes, and eChats
Data Entry: Accurately gather, process, and enter customer and agent information into our systems
Deliver Exceptional Service: Uphold AFIC’s commitment to quality, leaving every customer with a positive experience

Requirements

• Fluent in Spanish and English
• Strong attendance record and dependability
• Customer service, call center, or collections experience preferred
• Detail-oriented with clerical and data entry skills
• Excellent communication and phone etiquette
• Comfortable multi-tasking in a fast-paced environment
• Proficient PC skills with a typing speed of at least 30 WPM

Nice To Haves

• Degree Highly preferred
• Insurance Industry experience preferred
• Customer service, call center, or collections experience preferred

Responsibilities

• Answer Calls & Assist Customers: Handle inquiries from agents and policyholders with professionalism and care, including payment processing, policy changes, and eChats
• Data Entry: Accurately gather, process, and enter customer and agent information into our systems
• Deliver Exceptional Service: Uphold AFIC’s commitment to quality, leaving every customer with a positive experience

Benefits

• Competitive Salary: Rewarding your expertise and experience
• Financial Security: 401K with up to a 6% company match
• Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with holiday pay and PTO
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed