Processing Representative I

WSP • Costa Mesa, CA

10h • $18

About The Position

The Processing Representative I is responsible for handling all functions related to the posting, reversing, correction, recording and reporting of payments. This includes incoming mail, payments, customer account updates and customer inquiries. This may include inbound responding to mail, post mail in payments (registered and unregistered accounts), unapplied, unidentified payments, and process returned mail. Processing Representative may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company.

Requirements

• Excellent phone etiquette
• Excellent verbal communication skills
• Excellent attendance and punctuality
• Enjoy providing prompt and timely service to our customers
• Possess strong interpersonal skills and have compassion and empathy for customer situations
• Be energetic, self-motivated, and quick-thinking
• Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment
• Ability to read and comprehend normal instructions, correspondence, and memos
• Ability to effectively present information in one‐on‐one situations to customers, clients, and other employees of the organization
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday
• Must be able to pass background and drug screenings
• Ability to achieve and maintain departmental performance standards
• High school diploma or general education degree (GED)

Nice To Haves

• Customer service experience a plus
• Bilingual Spanish is a plus
• Bilingual Vietnamese is a plus

Responsibilities

• Promote positive customer relations with customers and coworkers
• Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems
• Open, sort, count, and batch incoming payment processing mail
• Review and respond to incoming mail inquiries
• Process and post mail in payments of registered and unregistered accounts
• Process and post mail in payments of unapplied or unidentified payments
• Process returned mail
• Maintain customer records by updating account information
• Process inbound mail which includes payments and account updates
• Assist with customer service calls and overflow call handling when required
• Consistently meet established productivity, schedule adherence, and quality standards.
• Communicate effectively with a variety of people across various levels both within and outside the organization.
• Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
• Develop a strong teamwork ethic
• Follow communication procedures, guidelines, and policies
• Other duties as assigned

Benefits

• WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED