Policy Manager - Prohibited Items

eBay•Salt Lake City, UT

About The Position

At eBay, maintaining buyer and seller trust in the marketplace and ensuring full compliance with applicable laws and regulations is a top priority. Listing prohibited or non-compliant items compromises customer trust and exposes eBay and its customers to legal and reputational risk. eBay is leveraging advanced technologies, including artificial intelligence, to enhance policy enforcement by identifying and removing unsafe and regulated items. The Policy Manager will support these efforts by administering policies, developing strategies, and coordinating program execution to achieve shared goals. This role involves global collaboration with Regulatory Legal teams to manage risks and with business partners to positively impact business metrics and operate within budgets. The manager will work closely with product management and engineering, as well as policy operations, to implement new solutions and optimize existing ones. Responsibilities include evaluating in-house and third-party solutions, developing and interpreting control plans, and engaging with eBay buyers and sellers through research and direct interactions.

Requirements

7+ years of experience in intellectual property compliance, trust & safety, or platform governance
Outstanding communication skills – oral and written, including ability to deliver compelling presentations to internal and external groups
Seven or more years of proven experience in the areas of policy, program management and/or strategy development
Familiarity with AI tools and an AI-first approach, with a demonstrated ability to harness technology to improve insight, execution, and decision-making
Analytic and strategy development skills including expert Excel (pivot tables, advance functions, statistics) and PowerPoint skills
Outstanding skills in SQL coding and database query (e.g., SQL) and understanding of data warehouse architecture are required
Familiarity with the live commerce landscape and functional understanding of the eBay marketplace
A willingness to challenge existing approaches and ability to drive positive culture changes
Practiced at solutions compose with an ability to think holistically about the impact that any changes will have on both eBay’s buyers and sellers
Ability to evangelize ideas, influence key partners and collaborate effectively, with experience leading cross-functional teams
Ability to build credibility with partners
Outstanding personal initiative, a “can-do” spirit
BS/BA degree in related field required

Nice To Haves

Masters or MBA degree preferred
Degrees in business or analytics preferred
Work experience in consulting, strategy development, or analytics preferred
Experience preferably in ecommerce

Responsibilities

Maintain eBay’s Prohibited and Restricted Items Policies based on the dynamic and often complex global regulatory environment
Balance supporting eBay’s growth and focus categories while maintaining a compliant marketplace
Partner with operational teams to ensure timely takedowns and enforcement actions in accordance with legal and platform requirements
Partner with global Regulatory and Legal organizations on evolving trends and issues
Work with Product and Engineering to build scalable enforcement tools and workflows
Support governance and oversight processes that ensure policies are measurable, auditable, and operationalized globally
Deliver policies that are machine-readable and interpretable for modern detection systems, including models powered by artificial intelligence
Educate sellers about our policies to keep creators and eBay safe
Draft policies that are clear and simple for sellers to understand and self-remediate
Understand customer needs, motivations and wants to make business decisions that consider the overall end to end customer experience and sellers’ business models
Analyze trends, metrics, and enforcement outcomes to advise on strategy and improvements
Translate sophisticated data insights into clear, actionable recommendations for partners at all levels
Prepare reporting for leadership on risk, enforcement efficiency, and compliance health
Clearly define and communicate business and policy requirements, including data visibility and reporting needs to support effective oversight and risk management