Policy Enforcement Manager, Trust and Safety, YouTube

Google • San Bruno, CA

2d • $110,000 - $157,000

About The Position

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world. As a Policy Enforcement Manager, you will work with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal and other teams to safeguard the platform's integrity, mitigate risk, and manage content trends to identify potential community guideline violations. With tools and technology, you will evaluate abuse trends and quality within vendor operations, and develop creative solutions to address quality, workflows and processes. You will be collaborating with cross-functional teams, including Policy Development, Legal, Engineering, and Product, which is essential to developing and implementing effective enforcement strategies that address the evolving tests of content moderation at scale. This role may require on-call work on weekends or holidays on a rotational basis. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Requirements

• Bachelor's degree or equivalent practical experience.
• 4 years of experience working in trust and safety, and operations capacity, such as scaled vendor operations, vendor management, or process.
• 2 years of experience in program management, stakeholder management or operations.

Nice To Haves

• Experience in SQL, building dashboards, data collection/transformation, and visualization/dashboards.
• Experience working in Trust and Safety, fraud, risk assessment capacity within a technology company.
• Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.
• Ability to communicate in Portuguese to provide real-time support for regional escalations.

Responsibilities

• Enforce YouTube’s community guidelines, ensure high quality policy enforcement, and manage escalations in the misinformation space.
• Research and stay up-to-date on key trends and suspicious patterns across policy areas.
• Help manage YouTube’s misinformation operations, including monitoring performance against operational health metrics, overseeing scaled operations with high quality, and driving efforts to optimize tooling solutions.
• Work closely with cross-functional stakeholders on misinformation issues and clearly communicate initiatives to the broader organization, including local teams.
• Execute misinformation strategies across YouTube in close partnership with legal, product, engineering, intel, google trust and safety and YouTube Trust and Safety content policy, as applicable.
• Communicate initiatives to management and to the broader organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees