Policy and Planning Support Specialist

State of North Carolina • Wake Forest, NC

9h

About The Position

This position will provide customer service and organizational support to the Regulatory Services Section, Policy, Planning, and Training Unit. The employee will operate in a high production, high pressure and widely ranging environment. The major responsibilities of this position include customer service, supporting training activities, organizational tracking for unit activities, and tasks assigned by the Program Manager and Supervisor. This employee will answer questions from the public and will assist unit staff in responding to public inquiries.

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

• Working knowledge of the NC Child Care Rules
• Experience managing multiple phone lines and email inboxes
• Experience working in NC Licensed Child Care
• Proven ability to streamline processes and create tracking tools to provide an innovative approach to planning
• Experience in managing electronic files and hard copy files

Responsibilities

• customer service
• supporting training activities
• organizational tracking for unit activities
• tasks assigned by the Program Manager and Supervisor
• answer questions from the public
• assist unit staff in responding to public inquiries

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED