Policy Admin Coordinator

NFP•Royal Oak, MI

11d•$41,000 - $57,000

About The Position

The Policy Admin Coordinator supports the Benefits and Life Team by providing administrative assistance and customer service to help manage disability and life insurance policies, focusing on policy retention and overall client satisfaction.

Requirements

Proficiency in Microsoft office applications
Good written and verbal communication skills
Self-confidence to make sound independent decisions
Ability to successfully interact with a variety of people
Team player, adaptive to mentoring and continual learning
Possess good analytical and problem-solving skills
Attention to details
High School graduate or equivalent, College graduate preferred
Minimum 1 year of related experience and/or training; or equivalent combination of education and experience
Life, Accident, and Health License will be required during the first year

Responsibilities

Manage client engagement touchpoints, including the preparation of monthly birthday lists and the distribution of personalized weekly birthday communications
Monitor and analyze lapse reports to ensure timely follow-up and resolution
Finalize new and increase policies in accordance with established procedures to ensure internal records are accurate
Prepare and conduct preliminary review and data validation of policy increase reports to ensure accuracy and completeness prior to further action
Initiate and support the processing of death and disability claims in accordance with company guidelines
Generate and manage annual term policy expiration reports, including preparation and distribution of related communications
Retrieve and organize incoming correspondence from external systems (e.g., Files Anywhere) for internal processing
Creates and maintain client files in accordance with office procedures
Will be first line of answering questions from clients and insurance company personnel
Take a proactive lead on conserving the existing block of disability and life insurance by notifying clients of overdue insurance premiums
Process policy service requests: address changes, beneficiary changes, premium mode changes, etc.
Follow up with carriers to ensure accuracy and completeness
Ensure data accuracy in company records by routinely updating client and carrier information in our CMS and maintain electronic client files
Complete policy summaries and annual reviews
Perform administrative duties including scanning and accurately filing materials in the client files
Answer phones
Mail distribution
Verifies that documentation (policies and endorsements) and information requested are accurate
Perform policy reviews and the process for completing coverage in the CMS