Police Dispatcher

Rice University•Houston, TX

2d•Onsite

About The Position

The police dispatcher is charged with and responsible for the radio dispatching of police and emergency medical services (EMS) personnel and the telephone requirement of the department. Aside from the main goal of officer safety, the police dispatcher is the first contact point between the department and the community we serve. Any and all requests for assistance are routed through the Police Department’s Dispatch Office and all police dispatchers are tasked with the responsibility of assisting these people in a polite and timely fashion. Working location: Police Annex Building, working hour expectations: weekend, nights, holidays, work schedules are set and there will be casual overtime.

Requirements

HS Diploma or equivalent
Two years of any type of Dispatching related experience
In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year for year basis may be substituted
Licenses / Certifications: Telecommunications certification from Texas Commission on Law Enforcement (TCOLE) must be acquired within one year from date of hire
Good interpersonal skills
Good speaking skills
Must have a pleasant personality and cooperative attitude
Must be able to handle heavy telephone and walk-in traffic
Must be able to handle stressful or hostile environment due to nature of negative contacts generated by traffic, parking, police actions, etc.
Basic computer and printing skills

Nice To Haves

Preferred education: Some college coursework
Dispatch experience
Experience in data entry and using computers
Able to type 40 words per minute with no more than three errors
Must be available to work weekends, evenings, and holidays

Responsibilities

Receives incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments
Questions callers to determine their locations, and the nature of their problems to determine type of response needed
Records details of calls, dispatches, and messages
Determines response requirements and relative priorities of situations, and dispatch units
Enters, updates, and retrieves information from networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles
Maintains files of information relating to emergency calls
Performs all other duties as assigned

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