Police Dispatcher

San Diego State University • San Diego, CA

15h • Onsite

About The Position

The Police Dispatcher plays a critical behind-the-scenes role in keeping the campus safe by serving as the communications link between the University Police Department, officers in the field, emergency responders, and the campus community. Working in the Emergency Communications Center (ECC), this position receives and dispatches emergency and non-emergency calls, monitors multiple public safety systems, and provides real-time support during critical incidents. Dispatchers work independently in a fast-paced, high-responsibility environment that requires quick thinking, sound judgment, and clear communication. This civilian support role is ideal for individuals who thrive under pressure and are motivated by making a direct impact on public safety.

Requirements

• Entry to the first level within this classification typically requires one year of verifiable experience using a two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent.
• Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
• Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course.
• Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a pre-employment, multi-dimensional assessment related to essential dispatching skills.
• Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.
• Perform standard public safety dispatch duties, including receiving and relaying calls for service via telephone, radio, and computer systems; maintaining police records; and providing related departmental support functions.
• Ability to work independently under general supervision after initial training, exercising judgment and discretion to set priorities, assess information, and respond appropriately while following established procedures.
• Demonstrated ability to quickly and accurately evaluate routine, non-routine, and emergency situations and make sound decisions, with accountability for actions taken.
• Working knowledge of legal codes, public safety procedures, complaint intake, and dispatch techniques, including effective use of police radio systems and communication protocols.
• Proficiency in using computerized and automated dispatch and law enforcement systems and databases to enter, retrieve, and research information.
• Working knowledge of campus and local geography, including the ability to read maps and floor plans to provide accurate directions to officers in the field.
• Strong verbal and written communication skills, including the ability to provide clear, concise directions, accurately transfer information, and prepare written summaries and reports.
• Valid California Driver’s License.

Nice To Haves

• Possession of the CA P.O.S.T. Public Safety Dispatcher Basic Certificate is preferred.
• Successful completion of the P.O.S.T. certified Public Safety Dispatcher Basic Course (80 hours minimum) and/or completion of probation as a public safety dispatcher during previous employment is preferred.
• Current typing certificate with a passing score of 70 WPM preferred.
• Current, two-year experience working within a law enforcement agency is preferred.
• Currently employed as a dispatcher within an Emergency Communications Center is preferred.
• Bilingual skills are desirable.

Responsibilities

• Receive, screen, and dispatch emergency and non-emergency calls using radio, phone, and computer-aided dispatch (CAD) systems.
• Maintain effective communication between campus police officers, parking and community service officers, outside agencies, and the public.
• Monitor and operate public safety systems including CAD, law enforcement databases, fire alarms, CCTV, and access control systems.
• Provide tactical dispatching and scribing support during critical incidents and major campus events.
• Assist walk-in visitors, support public education and outreach efforts, and provide administrative support as needed.

Benefits

• Generous Time Off : 15 paid holidays, vacation, and sick leave.
• Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage : Medical, dental, and vision options at low or no cost.
• Education Support : CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED