Police Dispatcher

Sacramento State • Sacramento, CA

2d • Onsite

About The Position

The Police Dispatcher provides essential dispatch communications and records maintenance within the University Police Department. Incumbent is responsible for maintaining effective and efficient communications between Public Safety, campus police officers in the field, outside emergency and law enforcement agencies, and the public. Incumbent is responsible for receiving, recording and dispatching general and emergency information quickly, clearly and accurately.

Requirements

• One year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent.
• Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
• Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course.
• Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills.
• Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.
• Ability to learn to operate computer-aided dispatch, telephone and radio broadcasting equipment
• Ability to learn standard broadcasting rules and procedures
• Ability to learn the campus street system and physical layout of Sacramento campus
• Ability to exercise independent judgment and work with a minimum of supervision
• Ability to use office equipment and software
• Ability to effectively communicate with and elicit information via in-person, phone and/or other communications devices
• Ability to take accurate notes and prepare concise reports using information from various sources
• Ability to deal with highly stressful situations, work under pressure and exercise good judgment in all situations
• Ability to multi-task in a fast-paced work environment
• Ability to analyze situations accurately and take effective action
• Ability to follow written and oral directions
• Knowledge of English grammar, usage, spelling and punctuation
• Customer service skills; ability to remain calm and courteous while dealing with the public under stressful circumstances
• Ability to work irregular shifts, to include evenings, nights, weekends, and holidays
• Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course.
• Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills.

Nice To Haves

• Experience working with customers or members of the public
• Experience working in a fast-paced environment that requires multitasking while communicating with others
• Experience working with radio transceivers, telephones, silent alarms, and emergency signalling devices
• Experience functioning in emergency situations
• Experience maintaining records or logs, including statistical data

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees