Police Dispatcher

City of Orange, CA•Orange, CA

31d•Onsite

About The Position

The City of Orange is looking for a dedicated individual who wants to make a difference in the community they serve by becoming a Police Dispatcher with one of the best Police Departments in Orange County! Under general supervision from higher level supervisory and management staff, Police Dispatcher duties may include, but are not limited to, the following: Receive emergency calls from the public requesting police or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures; maintain contact with all units on assignment; maintain status and location of police field units; answer non-emergency calls for assistance; answer maintenance service emergencies on weekends and holidays; coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies; enter, update and retrieve information from Teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information; perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities; test and inspect equipment as required; type daily log of all field calls and units dispatched; perform related duties as assigned. Candidates must be able and willing to work rotating shifts, including, evenings, overnights, weekends, and holidays.

Requirements

Knowledge of geographic features and streets within the area served.
Knowledge of standard radio broadcasting procedures and rules.
Knowledge of correct English usage, spelling, punctuation, and grammar.
Knowledge of modern office procedures, practices, and equipment operation.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Ability to effectively communicate with and elicit information from upset and irate citizens.
Ability to type accurately at a rate of 35 words per minute or faster.
Ability to understand and follow oral and written instructions.
Ability to learn to operate dispatch, Teletype and other office equipment.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to work various shifts as assigned.
Completion of the twelfth (12th) grade or equivalent
Two (2) years of general work experience involving frequent interactions with the public
Possession of, or ability to, obtain a valid California driver's license by time of hire.
Completion of, or ability to complete as required, the California POST Public Safety Dispatchers' Basic Course.

Nice To Haves

One (1) year of dispatch experience in a public safety (police and/or fire) or fast-paced setting
One (1) year of experience operating communications equipment
Possession of a California POST Public Safety Dispatchers' Basic Course certificate

Responsibilities

Receive emergency calls from the public requesting police or other emergency service
Determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures
Maintain contact with all units on assignment
Maintain status and location of police field units
Answer non-emergency calls for assistance
Answer maintenance service emergencies on weekends and holidays
Coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies
Enter, update and retrieve information from Teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information
Perform a variety of record keeping, filing, indexing and other general clerical work
Maintain a variety of logs relating to public safety activities
Test and inspect equipment as required
Type daily log of all field calls and units dispatched
Perform related duties as assigned
Work rotating shifts, including, evenings, overnights, weekends, and holidays