Police Communications Operator

State of Pennsylvania•Bensalem, PA

64d•Onsite

About The Position

Expand your experience and communication skills by joining the Pennsylvania State Police (PSP)! We are seeking an individual looking forward to a challenging and rewarding career to join our team as a Police Communications Operator and become a part of our long history of serving the citizens of Pennsylvania. If you have experience working in a fast-paced environment and want to use your customer service knowledge to help the PSP, apply today! In this position, you will help coordinate information in support of law enforcement functions. By receiving calls from the public and county 911 operators regarding emergency and non-emergency police issues, you will question callers to gather details and determine response requirements. You will then assign relative priorities of incidents. The information you gather will be dispatched and relayed to responding troopers. You will be responsible for contacting municipal police, fire, ambulance, and other relevant agencies to request assistance and response. In this role, you will utilize various databases to research and maintain records, as well as establish and maintain incident information in electronic record management systems. Additionally, you will communicate with troopers and other Police Communications Officers regarding active incidents or concerns. Interested in learning more? Additional details regarding this position can be found in the position description.

Requirements

Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
Two years of experience using computer systems for entering, updating, and retrieving information; or
Completion of 60 college credits; or
An equivalent combination of experience and training.
All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
You must be able to perform essential job functions.
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.

Responsibilities

Receiving calls from the public and county 911 operators regarding emergency and non-emergency police issues
Questioning callers to gather details and determine response requirements
Assigning relative priorities of incidents
Dispatching and relaying information to responding troopers
Contacting municipal police, fire, ambulance, and other relevant agencies to request assistance and response
Utilizing various databases to research and maintain records
Establishing and maintaining incident information in electronic record management systems
Communicating with troopers and other Police Communications Officers regarding active incidents or concerns

Benefits

Health coverage, vision, dental, and wellness programs.
Competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Special employee-only discounts and rates on a variety of services and memberships.

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