Police Communications Dispatcher

City of Scottsdale, AZ•Scottsdale, AZ

37d

About The Position

The police dispatcher serves as the vital communications link between the public needing help and emergency response. A dispatcher receives and dispatches calls from emergency (911) and non-emergency telephone lines and other electronic devices. They must be able to work independently, and as a team member, in a high-stress environment. Dispatchers receive and evaluate incoming emergency and administrative requests for service and coordinate appropriate responses to high risk operations. Anticipated starting salary will depend on candidate's experience and internal equity.

Requirements

High school diploma or General Educational Development (GED) equivalent.
One year customer service or public contact experience.
Obtain and maintain an Arizona Criminal Justice Information System (ACJIS) certification. Training is provided on duty and certification testing is completed within first six months of hire.
Pass a one-year probationary period.
Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.
Sit for extended periods of time.
Wear headset.
Operate foot pedals or other adaptable controls on radio console.
Carry light objects for short distances.
Visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones and radios).
Work overtime as required.
Shift work including days, evenings, nights, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.

Responsibilities

Answers incoming lines from citizens on emergency 911, or administrative telephone lines.
Dispatches available units to handle crimes or issues. Operates radio and computer aided dispatch terminals to interact with and direct operation of field personnel. Monitors and maintains up to the moment computerized status screen of all police field personnel.
Takes complete and accurate information and quickly disseminates information, both in typewritten and verbal form; copies down long sequences of numbers or addresses; may be required to keep handwritten detailed logs of work at a quick pace.
Makes inquiries into computerized driver's license and motor vehicle information files as requested, following prescribed procedures and policies.
Inputs vehicular data into ACIC and NCIC; queries ACIC and NCIC for wanted persons, vehicles and property.

Benefits

12 Paid Holidays, which includes 1 Floating Holiday
Vacation Accrual; starts at 10.3 hours/month
Sick Leave Accrual; 8 hours/month
Medical (which includes behavioral health coverage), Dental and Vision Benefits
City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
Tuition Reimbursement; $2,500/year
Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
Supplemental Retirement Plans through Nationwide; 457
Pet Insurance
Bilingual pay compensation