POLICE COMM DISPATCHER

State of Arizona • Phoenix, AZ

48d • Onsite

About The Position

The Department of Public Safety's mission is to protect human life and property by enforcing state laws, deterring criminal activity, and providing vital support to the state of Arizona and its citizens. Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support. This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.

Requirements

• Requires a high school diploma or G.E.D. and one (1) year of clerical, customer service or public contact experience.
• Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.
• Must be able to type a minimum of 40 words per minute or equivalent keystrokes in CAD and/or other computer programs for accurate and timely information entry within six months of hire.
• Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
• Limited travel is necessary.
• Must successfully complete the examination process.
• Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Simultaneously operating a multi-channel radio console and a multi-line telephone
• Maintaining computer-aided dispatch systems and other computer systems
• Receiving, coordinating and disseminating critical information from various sources
• Maintaining radio contact with mobile/field units to monitor response, progress and any needed support
• Answering 9-1-1 calls in a 24/7 operation

Benefits

• Accrued vacation pay and sick days
• 10 paid holidays per year
• Deferred compensation plan
• Top-ranked retirement plans
• Affordable medical, dental, vision, life, and short & long-term disability insurance plans
• Employee Assistance, Peer and Family Support Programs
• Bus Cards (Subsidized partially by the State)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees